macnn/electronista/ipodnn
07/02/2007, 1:50pm, EDT
Monday, July 2ndfrom: www.electronista.com
Apple's iPhone Battery Replacement Program
Apple has posted details on its iPhone Battery Replacement Program, enabling iPhone owners with dead batteries to exchange the dead cells for a $79 service fee plus $6.95 shipping & handling. The service is designed for iPhone owners who only require service because the battery's ability to hold an electrical charge has diminished, according to Apple. The Cupertino-based company will replace the battery if the iPhone shows no sign of damage due to accident or abuse, but battery replacement clears all data from the cellular handset. Apple does not offer data transfer services, instead warning customers to sync their iPhone with iTunes just prior to sending the device to the company for a new battery. The repair process normally takes three business days, and Apple asks users not to send any accessories with the iPhone.
Last week the Foundation for Taxpayer & Consumer Rights warned Apple as well as AT&T about charging iPhone owners for battery replacements, calling on the companies to provide consumers with free and immediate replacements at retail locations for the life of the iPhone. Apple's newly revealed iPhone Battery Replacement Program appears to ignore that warning, however, while the organization's second concern -- lofty cancellation fees -- still apply to customers who are immediately locked into a 2-year service agreement with AT&T upon purchasing the cellular handset.
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A service iPhone for $30 bucks is barely acceptable.
SO, a new battery will cost you nearly $120, which is about 20% the cost of the 8Gig model.
I think that purchasers should start to make a stink (as they did with the iPod battery a couple of years ago) for a better plan.
APPLE stores should swap out the batteries on-site, without fail.
But really, i've only had to buy one battery for my cell and I use it every day. But the point is that I cannot do without my cell phone.
If they want us to send inthe phones, they should give out LOANERS until the phone is returned.
I am sure for those who are so cheap they cringe at $87 battery cost, there will be plenty of after-market cheap alternatives, perhaps even with instructions for do-it-yourself approach.
The truck analogy was extremely amusing (well, perhaps not for those who for some weird reason find it impossible to survive in this world without being tethered to a cellphone...). They can, of course, always get that $29 loaner (if they are in that small group that doesn't have an old GSM phone at home).
If you won't honor the device's inner parts, make it replaceable by the consumer.
I would love an iPhone, but Apple's terms are too extreme. I will not deal with AT&T. I will not go without my phone for 3 (business) days, and be charged $130.00 for the privilege.
And jpellino, civilization also lasted thousands of years without running water, electricity, cars, public transportation, etc. But if your job depends on your phone (as many people's do, and as many people's jobs might rely on their car or their computer or electricity), maybe you too would be irritated at the hassle.
BTW, this is one the things Apple wanted control over, as opposed to letting the carrier handle it: hardware issues. With my cheapo verizon phone, the first year I have it, I can get it replaced if its not working, no questions asked (well, except "What's your phone number?"). Apple is more "Your iPod is scratched, which implies you dropped it, so we're not going to fix it".