updated 05:30 pm EDT, Tue April 17, 2007
NTRglobal has announced NTRsupport, a new software solution that offers simultaneous remote control and support sessions or computers running Mac OS, Windows, or Linux operating systems. NTRsupport is designed to allow support professionals to to create an immediate and secure connection between the support agent's computer and a user's Mc or PC, enabling support staff to actually see what is on the user's screen in real time. The software achieves cross-platform support via the Firefox Web browser, which is the only browser that guarantees full compatibility with Mac OS as well as Windows and Linux. NTRsupport works on Intel as well as PowerPC-based Macs, and NTR Labs is working to extend the software's capabilities by adding supplementary support functionality via VoIP (Voice over IP) telephony, videoconferencing, and an installable remote control (IRC) function (pricing and system requirements were unavailable).