Mac HelpMate 2 offers remote Mac support
updated 09:35 am EDT, Thu March 15, 2007
Mac HelpMate 2 released
The new Mac HelpMate 2 with Auto HelpMate is a zero-configuration cross- platform screen sharing and control solution. Auto HelpMate allows users to initiate screen sharing from a secure web site in 60 seconds with or without a user logged into the machine, providing a support solution for servers or mobile professionals who can’t always be available but leave their computer on and connected to the internet. The solution claims to offer the same capabilities as well known-commercial alternatives at a fraction of the cost and now offers a MHMQC (Mac HelpMate QuickConnect) menu item from within Mac HelpMate 2, allowing users to easily “share my screen” from the menu bar on their Desktop, or toggle Auto HelpMate on/off for unattended activation.
Mac HelpMate 2 with Auto HelpMate requires Mac OS X 10.3 or higher, while Its Windows equivalent, Win HelpMate, requires Windows 2000 or XP. Mac HelpMate works easily through firewalls and routers and does not require users to know the TCP/IP address of a computer sharing its screen to control it. Pricing is $80 (monthly) or $600 (annual) for a subscription. Members of select Macintosh professional organizations such as the Apple Consultants Network (ACN) and Apple Resellers are entitled to a discounted subscriptions, the company said.
In addition, Mac HelpMate Professionals also enables the subscriber to personalize unlimited copies of the application with their own URL and graphic.
