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Fortune: Apple is best retailer in US

updated 04:00 pm EST, Thu March 8, 2007

Apple retail pays off

Apple's retail efforts have paid off in spades, despite serious doubts and criticism from prominent industry figures in the past. BusinessWeek challenged the Cupertino-based company's retail strategy in 2001, writing "Sorry Steve, here's why Apple stores won't work." TheStreet.com said "It's desperation time in Cupertino," and retail consultant David Goldstein chimed in with "I give [Apple] two years before they're turning out the lights on a very painful and expensive mistake." Five years later Apple opened its flagship store on Fifth Avenue in New York, and generates $4,032 in sales per square foot per year. In 2004 Apple reached $1 billion in annual sales faster than any other retailer in history, according to Fortune, and last year the company saw sales reach $1 billion in a single quarter. "Our stores were conceived and built for this moment in time - to roll out iPhone," said Apple CEO Steve Jobs, who recalled the decision to move into retail.

"We looked at it and said, 'You know, this is probably really hard, and really easy for us to get our head handed to us'," Jobs said. "So we did a few things. No. 1, I started asking who was the best retail executive at the time. Everybody said Mickey Drexler, who was running the Gap (Charts)."

Drexler joined Apple's board, and Jobs worked to moved to recruit the head of merchandising at Target, Ron Johnson.

"One of the best pieces of advice Mickey ever gave us was to go rent a warehouse and build a prototype of a store, and not, you know, just design it, go build 20 of them, then discover it didn't work," Jobs noted.

Jobs and Johnson built the first Apple store in a warehouse near the Apple campus, but soon realized that they had laid out their hardware by product category rather than how customers were likely to shop for items.

"We were like, 'Oh, God, we're screwed!" Jobs said, who had wisely created the mock store prior to opening a public retail center. Jobs and Johnson redesigned the store at the cost of 6-9 months, but "it was the right decision by a million miles," Jobs recalled.

The first store opened in Tysons Corner, Va. with three quarters of its space arranged around customer interests, rather than the products themselves.

Since then Apple has done exceptionally well with its retail efforts, and was recently named by Fortune Magazine as the no. 1 most admired company for innovation.

"You could say that Apple has landed — not only on our street corners and in our malls but also, for the first time, on the top ten of our Most Admired Companies list," Fortune wrote.

 
Previous Comments

further proof...

03/08, 04:16pm reply

that the "industry figures" don't know what the h*** they are talking about!

guess anti-apple stories pay better than pro-apple stories.

FastAMX79

Fresh-Faced Recruit

Joined: Sep 2000

0

see even the experts

03/08, 06:12pm reply

are clueless button pushing madmen who think like robots and stifle innovation... who would have guessed that one, my god, stuffed shirts in the business world... what is the world coming to anyway... ta da.. the apple reveloution is very much alive and kickin' ... buyout target rumers are sure to fall this time on apples play ground... let's see, mrkt cap almost double dell, hp soon to be eclipsed, hey wouldn't it be cool if aapl buys out moto, hp, dell and msft, actually why bother those other guys are shooting themselves in the rear as you read this... and how much do those joker ceos' make again??

hokizpokis

Fresh-Faced Recruit

Joined: Jan 2007

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would have been right

03/08, 06:37pm reply

It was any other company besides Apple. These analysts never factor in the "Apple" part of the equation, yet they keep doing it, ie 'the iPhone is just a lot of hype, it'll never really make an impact on the market'. You can take 'em out and show how these kinds of predictions were wrong, the iPod, the stores, h***, even the come back, but no, they just can't carry the i.

slider

Mac Elite

Joined: Oct 1999

0

keep in mind

03/09, 12:08am reply

the Apple Store retail strategy was announced in 2001, when Apple stock still sold for under $10 (split-adjusted) and the iPod had not taken off yet. There was little reason to think that Apple knew what it was doing, unless you were really paying attention.

Still, it's fun to gloat ;-)

climacs

Fresh-Faced Recruit

Joined: Sep 2001

0

good to see

03/09, 01:18pm reply

For those of us who have been using Apple's since the 80s - these days of boffo performance by our favorite computer company are incredible. Completely gone is the nagging fear during the 90s that someday we would be forced into using a different OS - probably (gulp) Windoze. Thanks to Steve Jobs and all the innovative folks at Apple it now appears that the tables are turned and it's M$ folks who should be looking forward to ending their pain and someday probably be using the Mac OS.

It's great to now watch as all the gloom and doom analysts who used to spread unfounded fears about Apple now have to eat their words BIG TIME! Enjoy your meals all you FUD spreaders....

macbarry

Junior Member

Joined: Aug 2002

0

re: good to see

03/13, 10:45am reply

Couldn't agree more, macbarry!

Sprocket

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Joined: May 2002

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