updated 07:20 pm EST, Wed December 20, 2006
iTunes customers appeased
Apple is doing the right thing for iTunes customers who cried foul after purchasing a South Park, Season 10 Season Pass in mid-November, only to discover that the pass was good for half the season. Apple explained to one MacNN reader that Comedy Central had decided to 'split' the season into two halves for $11.99 each, confusing many customers who thought they were purchasing the entire South Park season. Additionally, Apple quietly changed the name of the South Park, Season 10 Season Pass to Season 10A, adding Season 10B as the second half of the episodes available to customers after initially posting the season pass without any indication that it would eventually split into two parts. After numerous email exchanges with Apple, Apple is allowing that MacNN reader and all other iTunes customers who purchased South Park Season 10A Season Pass from the iTunes Music Store to download South Park Season 10B for free.
"Thank you for purchasing the South Park Season 10A Season Pass from
the iTunes Store," Apple wrote in an email message to one customer. "We know that the decision to split this season into two parts created some confusion for our customers. We strive to create a perfect experience, so iTunes is giving South Park Season 10B to everyone who purchased the South Park Season 10A Season Pass."