Apple comes clean with South Park Season 10
updated 07:20 pm EST, Wed December 20, 2006
iTunes customers appeased
Apple is doing the right thing for iTunes customers who cried foul after purchasing a South Park, Season 10 Season Pass in mid-November, only to discover that the pass was good for half the season. Apple explained to one MacNN reader that Comedy Central had decided to 'split' the season into two halves for $11.99 each, confusing many customers who thought they were purchasing the entire South Park season. Additionally, Apple quietly changed the name of the South Park, Season 10 Season Pass to Season 10A, adding Season 10B as the second half of the episodes available to customers after initially posting the season pass without any indication that it would eventually split into two parts. After numerous email exchanges with Apple, Apple is allowing that MacNN reader and all other iTunes customers who purchased South Park Season 10A Season Pass from the iTunes Music Store to download South Park Season 10B for free.
"Thank you for purchasing the South Park Season 10A Season Pass from
the iTunes Store," Apple wrote in an email message to one customer. "We know that the decision to split this season into two parts created some confusion for our customers. We strive to create a perfect experience, so iTunes is giving South Park Season 10B to everyone who purchased the South Park Season 10A Season Pass."
Read it over the weekend
12/20, 09:16pm reply
Last Saturday (10/16/2007) MacSurfer had a link to a blog post regarding iTunes Store and South Park Season 10 clarifications. the email included.
http://www.macsurfer.com/archives/months/december/December16.html
very
Fresh-Faced Recruit
Joined: Jan 2005
Yup
12/20, 09:38pm reply
I got me e-mail a couple days ago. Now the question is if the users who purchased season 10B pass will get a refund.
unity@mac.com
Fresh-Faced Recruit
Joined: Sep 2005
what about me.....
12/20, 11:49pm reply
So I bought season 10A, got pissed off when I found out it was only half a season but gave into the Apple Machine and paid for 10B. Am I s*** out of luck???? This is not my fault. I honestly thought I got the whole thing..... Grrrrrrrr..
Jordan
Dedicated MacNNer
Joined: Jun 2001
check that email
12/21, 01:58am reply
My email notice had a gift certificate code for for the episodes of 10B I had bought.
Nebrie
Mac Elite
Joined: Apr 2001
it sound like.....
12/21, 09:38am reply
if you purchased season 10B - it came after the changes had been posted so my guess would be no those folks have to pay_ And same would go for anyone who purchased 10A after the changes_
But if someone bought season 10 before they split it to 10A and 10B then those folks should get the whole season_
UberFu
Fresh-Faced Recruit
Joined: Oct 2002
..ummm
12/21, 09:55am reply
What marketing genius thought up this plan. Is Comedy Central owned by Universal Music Group, or some other music company...I thought all the idiots worked there. I guess they are everywhere.
ClevelandAdv
Fresh-Faced Recruit
Joined: Jul 2004
Re: ummm
12/21, 01:36pm reply
It is my understanding that Comedy Central is owned by Viacom or by one of the companies created by its breakup.
MacScientist
Fresh-Faced Recruit
Joined: Feb 2000