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Briefly: UK ban lifted; Mac Genius interview

updated 05:55 pm EST, Fri December 8, 2006

UK ban lifted, Mac Genius


In brief: UK officials have lifted a ban that forbid the use of FM transmitters that made Griffin Technology's iTrip and other iPod accessory manufacturer's radio transmitters illegal.... One blogger has posted an apparent interview with a Mac Genius at an undisclosed Apple Store in the U.S., bringing to light the toils that such a position brings day to day.... Hendrickson Software Components today announced thta Sp@mX -- the company's software for spam phishing tracing and reporting -- contributed to the arrest of a child pornography spammer.... After a week of voting Insanely Great Tees has announced that the "I'm a Mac" phrase on a rich navy blue shirt and the Binary Tree on a brown shirt are the most popular T-shirts in its contest as voted on by the public.... Fujifilm today confirmed details on the launch of two higher-profile cameras in the U.S. beginning in February of next year.


by MacNN Staff

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  1. jpellino

    Fresh-Faced Recruit

    Joined: Oct 1999

    0
    12/08, 06:57pm | report spam | Reply |

    Well, well..

    So this pretty much lets everyone know that Nick Burns is alive and well and working behind a Genius Bar. You're not a CS rep behind a phone - you're a professional working with the public in person. I manage professionals. I'd expect most competent managers would fire this guy in a week, tops, if this is truly his way of dealing with people. There may be more than a mere coincidence that he uses his "funny" sarcasm and has seen iPods flung at the bar.

  1. e2Sync

    Fresh-Faced Recruit

    Joined: Feb 2005

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    12/08, 07:34pm | report spam | Reply |

    a semantic evalution...

    shows this is no interview. It's a story concocted by the writer.

  1. eldarkus

    Fresh-Faced Recruit

    Joined: Feb 2004

    0
    12/08, 08:42pm | report spam | Reply |

    re: well, well..

    "You're a professional working with the public in person."

    Part of the interview says he's not treated as a professional. Low pay, odd hours, working holidays, and treated like s*** by customers... If my job was like that, it would be hard to consider myself as a professional. It may be Apple, but it's still retail.

    But i'll bet anything this is what he wanted to say.. not what was actully said to the customers. I assume most retail people have the Randall from Clerks fantasy. :)

  1. nerd

    Senior User

    Joined: Jun 2002

    0
    12/09, 01:03am | report spam | Reply |

    re: well, well...

    I would fire this guy quickly if he worked for me. His attitude reminds me of the the attitude Mac dealers had back in the 90's before the Apple Stores. About the same treatment you would get from CompUSA employees.

  1. merloon

    Fresh-Faced Recruit

    Joined: Sep 2003

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    12/09, 04:36am | report spam | Reply |

    Not very bright...

    If the guy is so paranoid about revealing what store and/or what city he works at, he probably shouldn't have named Cher as his biggest celebrity client. That kind of narrows it down...

  1. LordJohnWhorfin

    Fresh-Faced Recruit

    Joined: Aug 2002

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    12/09, 02:24pm | report spam | Reply |

    Explains a lot

    I can't believe how arrogant and obnoxious that guy is. Such a bad attitude is typical of the "old Apple" and it's been costing Apple a lot in terms of sales. Bottom line, it's not unreasonable for the customer to expect to be able to talk to a support/warranty person within a reasonable amount of time, or at least to be able to make an appointment for a somewhat reasonable time during extremely busy periods. If the company can't achieve that, it's their fault for being too cheap to hire enough staff, not the customer's fault for being unrealistic. I think such a bad attitude does not belong in the service industry, but then again I'm faulting Apple for creating the conditions where such an attitude develops.

  1. eldarkus

    Fresh-Faced Recruit

    Joined: Feb 2004

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    12/09, 07:51pm | report spam | Reply |

    re: explains a lot

    "If the company can't achieve that, it's their fault for being too cheap to hire enough staff, not the customer's fault for being unrealistic"

    So the employee should take s*** from customers for the company being cheap? And you guys wonder why he has a bad attitude towards rude customers?? you have no perspective on this situation...

  1. LordJohnWhorfin

    Fresh-Faced Recruit

    Joined: Aug 2002

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    12/10, 03:34am | report spam | Reply |

    You're reading me wrong

    When I said "it's their fault", I meant the company's, not the employee's. Adequate staffing is obviously not the responsability of the employee, and there's never a justification for a customer to be rude to an employee. But talking about lacking perspective, how is blaming the customer for being ticked off by the company's shortcomings?

  1. eldarkus

    Fresh-Faced Recruit

    Joined: Feb 2004

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    12/11, 09:13am | report spam | Reply |

    customer blame...

    "how is blaming the customer for being ticked off by the company's shortcomings?"

    Because the customer should KNOW that the employee is not to blame. I do.. you do.. so they should to! Giving an employee grief for the company's fault does not solve a thing. All it does is make the customer feel superior. That's not a solution.. that's bitching, whinning and crying!

    The customer should be going to the store manager or district manager if they have a complaint against the company. If they would let the techs do their job and be polite, he wouldnt have to use sarcasm as defense...

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