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Angry iTunes customer cries foul

updated 09:05 am EST, Tue November 14, 2006

iTunes customer cries foul

One angry iTunes customer is voicing his frustration with Apple's iTunes Music Store after he purchased a South Park, Season 10 Season Pass, only to receive seven episodes instead of the entire season. Comedy Central decided to 'split' the season into two halves and offer each half for $11.99, confusing many customers who purchased the passes hoping to receive all of the episodes in the entire season. What's more, Apple quietly changed the name of the South Park, Season 10 Season Pass to Season 10A, adding Season 10B as the second half of the episodes available to customers after initially posting the season pass without any indication that it would be split into two parts. Another user has launched a blog about the changes to iTunes content following its public availability, trying to rally other frustrated users with the hope that Apple will give them the second half of the episodes.

"I am sorry that Comedy Central's choice to package the Fall Season of South Park with the same name as the Spring Season has caused you frustration. The portion that is now labeled Season 10A was offered as 7 South Park episodes for $11.99, a savings of $2 over purchasing the episodes separately," an iTunes Store customer support representative wrote in an email to the angry customer, who insists that television shows do not have 'fall' and 'spring' seasons and that his purchase was not labeled anywhere as the first 7 episodes of season 10, but rather just a season 10 season pass.

"When I gave my money for South Park Season 10, I trusted the integrity of your business to follow through with this simple and clear to understand description," the angry customer wrote in a reply to iTunes customer support. "Allow me to download the rest of South Park Season 10, this is what we (myself and iTunes) both agreed to at the time of purchase."




by MacNN Staff

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Comments

  1. jarod

    Joined: Dec 1969

    0

    Sigh

    Don't you just love the music and movie industy! The customer is right in this case although Apple can caught in the middle unintentionally. I think Apple should just give this guy what he wants. No need to make a big deal over a few bucks.

  1. unity@mac.com

    Joined: Dec 1969

    0

    Ya, me too....

    Im still ticked about this. Not that I have to pay more, that I bought season ten and ended up with half of it. I will NEVER buy another season pass again. As a matter of fact, I stopped buying most of the shows I regularly purchased.

  1. iK9

    Joined: Dec 1969

    0

    season pass

    a season pass means just that, if I have a season pass for the red sox, I am in for ALL the games at Fenway -this is a commonly understood term. IF Apple labeled it a season's pass, that means ALL episodes for the season. As to what constitutes a season in the TV business, I'd find an "official" DVD of a South Park "season" and compare. If Apple did indeed get caught in the middle, they should just fork over the extra shows in good will gesture to maintain happy iTunes customers.

  1. unclelar

    Joined: Dec 1969

    0

    not the only ones

    When I was watching LOST the other night, I notice that they said that was the end of the fall season.

    When I was looking for DVD's of Battlestar Gallactica, they broke that into two separate packages for the second season.

    It looks like this is going to be more the norm.

  1. Sondjata

    Joined: Dec 1969

    0

    hard place for Apple

    I see no reason to fault Apple for a decision it had no part in. The copyright owner decided to split the season and directed Apple to comply. The customer got the shaft because he bought, through apple, the Southpark season. It would not have mattered if it was Apple or the Zune store, the customer would have been screwed either way. problem for Apple is that if it caves to this customer then it will have to cave to every one who was caught out there. Instead the ire should be directed at the copyright holders who decided to split the season in order to generate more profit. The copyright holders could have waited until all shows had ended their season as understood by it's viewers and then changed to the split format.

  1. climacs

    Joined: Dec 1969

    0

    vote with your $$$

    by not buying the fake season pass!

    I too think that's bullshit... if they see sales fall off the cliff, they will change their policy.

    If it's not a true season pass, why call it that? Deceptive advertising...

  1. Buran

    Joined: Dec 1969

    0

    No part? Certainly not!

    "I see no reason to fault Apple for a decision it had no part in."

    It offered a 'season pass' of a program for $x. The customer purchased the pass, which reasonable people understand to be (for weekly shows) around 22 episodes. That is how the phrase is used in literature, in the TiVo programming guide, and in ordinary conversation.

    Apple only gave half of that and then refused to make amends when the customer complained. It's Apple's online store. Apple has total control over it. Apple can, and should, fix this and give the guy what he paid for since he paid for it before the terms were changed.

    And then Apple needs to "un-split" the passes so that there won't be anyone else who gets upset. "They can't do that" you say?

    I guess then I can't change the content on MY website, either.

  1. migs647

    Joined: Dec 1969

    0

    7 Episode Seasons

    Seven episodes in an entire season is actually starting to become more normal. There are so many tv shows out there now, and not enough time for them. So they are doing seven shows instead of fourteen. This happened to one of my favorite TV Series "The Loop". It is pretty dumb if you ask me. So in affect, apple is right. It is a full season. Blame the broadcasting stations / network stations. This is 100% not apple's fault.

  1. milhouse

    Joined: Dec 1969

    0

    Apple should

    do the stand up thing and just give everyone who made the same purchase the entire season.

  1. McDave

    Joined: Dec 1969

    0

    Depends...

    I'm not sure about US law but usually the copyright holder has the right to define what constitutes a 'season' and it's Apple's responsibility, as a vendor, to communicate that on to the customer. If Apple (knowingly or not) mis-informed the customer at the time of purchase by implying season 10 constituted a certain number of episodes, which transpired not to be the case, they must procure the blame. If the customer assumed the number of episodes based on other shows or previous seasons that's not the case & the fault lies with them.

    Either way, it's not good for Apple commercially and they would probably concede and seek compensation from the supplier.

    Hey, maybe they can launch the service outside of the US?

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