updated 09:05 am EST, Tue November 14, 2006
iTunes customer cries foul
One angry iTunes customer is voicing his frustration with Apple's iTunes Music Store after he purchased a South Park, Season 10 Season Pass, only to receive seven episodes instead of the entire season. Comedy Central decided to 'split' the season into two halves and offer each half for $11.99, confusing many customers who purchased the passes hoping to receive all of the episodes in the entire season. What's more, Apple quietly changed the name of the South Park, Season 10 Season Pass to Season 10A, adding Season 10B as the second half of the episodes available to customers after initially posting the season pass without any indication that it would be split into two parts. Another user has launched a blog about the changes to iTunes content following its public availability, trying to rally other frustrated users with the hope that Apple will give them the second half of the episodes.
"I am sorry that Comedy Central's choice to package the Fall Season of South Park with the same name as the Spring Season has caused you frustration. The portion that is now labeled Season 10A was offered as 7 South Park episodes for $11.99, a savings of $2 over purchasing the episodes separately," an iTunes Store customer support representative wrote in an email to the angry customer, who insists that television shows do not have 'fall' and 'spring' seasons and that his purchase was not labeled anywhere as the first 7 episodes of season 10, but rather just a season 10 season pass.
"When I gave my money for South Park Season 10, I trusted the integrity of your business to follow through with this simple and clear to understand description," the angry customer wrote in a reply to iTunes customer support. "Allow me to download the rest of South Park Season 10, this is what we (myself and iTunes) both agreed to at the time of purchase."