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MS addresses key iTMS complaint

updated 10:55 am EST, Mon November 13, 2006

Zune Marketplace vs. iTMS

Microsoft has announced that users will be able to re-download files from the Zune Marketplace -- its online store for digital media content -- to a certain extent at no extra cost. Users can download songs and videos up to five times past the initial point of purchase, according to Electronista, which should ensure that users are able to receive desired content in the event of a download failure or loss of an existing copy. Microsoft is addressing one of the key complaints customers have with Apple's iTunes Music Store, which allows one-time downloads with a few rare exceptions. Apple customers have historically resorted to speaking with Apple technical support to secure second copies of purchased content from iTunes, and Microsoft is hoping to gain ground on Apple by improving on this aspect of digital purchases.

by MacNN Staff





  1. bobolicious

    Joined: Dec 1969


    I've lost 2 iPods worth..

    ...of lossless manually ripped music due to unclear & merciless iTunes software menu commands - don't assume you can get music off a manually loaded iPod easily - you MUST bow to Apple's UNINTUITIVE digital lifestyle hard drive oriented design...

    I am NO LONGER RECOMMENDING ITUNES OR IPODS to anyone... It is in my opinion TOO RESTRICTIVE & UNITNTUITIVE beyond the simple music interface...

    I sure as heck wouldn't trust Microsoft with my money either...

    BUY CDs - it is the ONLY way I sense to support & maintain an easy & high fidelity end user music delivery ecosystem...

    THINK AHEAD to what it would be like if downloads become the ONLY way to license music - I fear Big Brother is licking his chops just waiting for this day to come to pass...

  1. jasonsRX7

    Joined: Dec 1969


    Good idea...

    ...considering how often Windows users have to format and reinstall.

  1. Sondjata

    Joined: Dec 1969



    Funny. I have an iPod and Creative Zen video and let me tell you, though I have mastered both, I prefer the iPod interface way better than the Creative. That up/down middle button is ridiculous. Oh and about that software to load stuff onto the Zen with a Mac... Ohn that's right..doesn't exist...from Creative anyway.

    On another note, I dare anyone walk into Best Buy and tell them you bought a CD there and then lost it and expect them to give you another copy for free. It is YOUR responsibility to back up YOUR purchased music. I have all my music in three places. External HD's are cheap relative to the asking price of an iPod.

  1. Ben Lawson

    Joined: Dec 1969


    Point of differentiation?

    A point of differentiation? Hardly. Apple can respond to this instantly if they choose. But it has been an irritant...

    I wonder if Apple's policy is simply a cost of bandwidth issue, or a constraint by the labels? Sounds like the former now. I think that the limitations on copying song OFF an iPod are a compromise for the RIAA however. There are inexpensive software solutions to this though.

    I still mostly buy CD's but mainly because I prefer a higher quality bit-rate than the 128 kbps ITMS uses. The disadvantage of course is that I'm usually "buying" eight songs I don't want in order to get the three songs I like.

  1. whackjob

    Joined: Dec 1969



    "or loss of an existing copy"

    iTunes actually allows you to download your lost music and I believe it's a one time per song and not 5.

    And besides and half witted person should be backing up BOUGHT music downloads no matter where you get it.

    I know people who after putting the music on their iPod (bought/download) delete the files on their drives and no back up (all so far have been windows users for what that's worth - mererly an observation).

  1. jarod

    Joined: Dec 1969


    To bobolicious

    Your point about not trusting MS is fully justified.

    Your other complaints though are not. Your experience is simply due to lack of know-how. There are many free tools that let you pull songs on or off your ipod. The restrictive c*** you're complaining about has nothing to do with Apple. Apple has to abide by the law. And this bullshit law is guided by the music industry. Without such restrictions, you wouldn't dream of seeing ANY online music distribution service.

    iTunes / iPod is the gold standard. If you prefer CDs, thats also cool, but as for online, accept no alternatives. You'll simply be wasting your time and money.

  1. mmirage

    Joined: Dec 1969



    Too many all caps, and big brother conspiracy theories. Do you work for M$, bobolicious?

  1. bobolicious

    Joined: Dec 1969


    no ms...

    ...I just want to put my lossless music on my ipod - not fill up my HD - the ipods all have hidden music files - to move music from a computer is drag n drop, but not the other way around - if you manually load an ipod Apple's software won't allow access & the backup feature appears to only work with the main HD based iTunes library - if you want to make your iPod the location of the music library - well gee your 80gb just got reduced to 40 because you will have hidden music AND the visible library - does that make sense...? Good design?

    While iTunes maybe the best so far it still seems like there are '50 ways to lose your music' - crappy design - not recommended...

    And yes I'm aware os Senuti, etc... Simply evidence of the problems!

    CDs are far more intuitive, just less convenient...

    Even worse is these companies can just 'decide' to change the DRM & we will be stuck with whatever comes our way... No thanks! I recommend buying CDs!

  1. dynsight

    Joined: Dec 1969


    silly argument

    I do think bobolicious must be a M$ guy. I just created a mac-mini media center, used eye-TV for a DVR, reading network movies etc. Point is, I had to de-authorize one computer and authorize the mini (I would have exceeded my limit). I had them both open, so I did a quick test. I deauthorized the one, and then authorized the other (which was denied at first).

    It was instantaneous, and easy.

    his second, silly point--- Avoid CD's- extra packaging and media are destroying the environment.

    Sure ipods fill landfills too, but due the math. How much plastic and paper are we preventing going into our landfills (or energy saved if it is recycled) by using an iPod?

  1. dawho9

    Joined: Dec 1969


    Backup tunes...

    Hold on - how hard is File | Back Up to Disk??? Its been there for a while now. You even have options now that lets you only backup files that have changed since your last backup.

    The file can't get to the iPod without it being on your machine, so why do you need to backup the iPod. Backup your machine (Mac or PC) and be done with it.


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