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Shuffle owners protest "1418 hell"

updated 11:05 am EDT, Fri October 6, 2006

Shuffle owners protest

Hundreds of first-generation iPod shuffle owners are crying out to Apple for resolution after upgrading to iTunes 7 and trying to update their iPods. Many of these users report that updating the iPod renders it unusable with an "Unknown Error (1418)," effectively corrupting the iPods with no way to restore them. Some posts on Apple's own support forum suggest that owners of newly-replaced iPod shuffles are also experiencing the issue, and Apple has yet to respond. Users have already posted at least three Web pages to protest the problem, petitioning Apple to remedy the situation and demanding a fix. Such sites already include "shuf2006 Petition online," "Error 1418 - Fix Our iPods!," and "Shufflers Unite."

by MacNN Staff





  1. appleisgreat

    Joined: Dec 1969


    Give Apple some time.

    Jeez!!! Every time there's an issue that more than one person is experiencing, it becomes a crisis. Apple tends not to respond until they have a resolution. Case in point: the first generation iMac G5 had issues with power supplies and logic boards. What did Apple do? First, they didn't respond for a while. Then, they announced a repair extension program that covers the iMacs for a period of 3 years whether the machine is in warranty or not. Stop with the overly dramatic websites and be patient. Apple doesn't shaft their customers.

  1. turk.o

    Joined: Dec 1969


    i love apple, but ...

    i can't stand apple apologists. there is clearly a right way to handle these problems, and it isn't ignoring them until you have a solution. when these things happen, Apple should acknowledge the problem as soon as there is one, and promise to fix it. period. if Apple did this it would immediately removes the 'crisis' badge from these events, but as long as they completely ignore it, then Apple is the one responsible for the escalation of concern from it's users.

    and you are kidding yourself if you think that the efforts people got to to voice their dissatisfaction with the way Apple is dealing with the problem, and the eventual uproar, doesn't eventually have an effect on Apple addressing the problem. unfortunately Apple has shown all of us over time that the way to get them to address the errors that Apple has made is to make a big hullabaloo. it is totally within their control to change that dynamic.

  1. gregarios

    Joined: Dec 1969



    I just can't stand Apple apologist antagonists... (-;

    Seriously though, both appleisgreat and turk.o have good points here, so lighten up a bit. ;-)

  1. devilla101

    Joined: Dec 1969



    People. Any money I bet this person like to o***** to Steves pictures

  1. ingimar

    Joined: Dec 1969


    Windows only?

    Is this a Windows only problem? I scanned through the pages mentioned and forums and everybody seems to be using some flavor of Windows. I on the other hand use Mac and havent updated iTunes yet so I am just wondering if I should wait a little longer.

  1. Cf

    Joined: Dec 1969


    Re: windows only

    I'm seeing the same trend in all of the posts. If only these people put Microsoft up to the same standards. I thought Windows users were used to problems on a daily basis. Okay, now that I got my jabs in...

    Look, they see their shuffle has turned into a temporary paper weight and they are in panic mode. We live in a NOW NOW NOW society. We want a pill to fix everything. Yes, they are over reacting a tad and yes, I'm sure Apple is researching the issue as we speak. Putting up web sites dedicated to 1418 isn't going to solve the problem any faster.

    I haven't seen any clues as to whether or not this problem is an isolated issue or if it's affecting every shuffle owner with iTunes 7.

    I doubt anyone is using their shuffle to hold critical data, so it's not the end of the world.

  1. dimmer

    Joined: Dec 1969



    "Every time there's an issue that more than one person is experiencing, it becomes a crisis."

    Yeah, Apple is help to much higher standards than other (maybe the price becomes more of an issue?) -- had Dell not quit the MP3 market, and was having such an issue, no-one would care. It would not be news.

    This is also why Greenpeace and the anti-DRM folks target Apple stores: they know Apple is as good as or better that the competition, but adding Apple to any press release takes it's importance up many many times.

  1. Gregniel

    Joined: Dec 1969


    Hmmmm . . . . . $ $ $

    I wonder what that will do for Apple's sales? I'm headed to purchase a Nano right now because of this.

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