updated 11:05 am EDT, Fri October 6, 2006
Shuffle owners protest
Hundreds of first-generation iPod shuffle owners are crying out to Apple for resolution after upgrading to iTunes 7 and trying to update their iPods. Many of these users report that updating the iPod renders it unusable with an "Unknown Error (1418)," effectively corrupting the iPods with no way to restore them. Some posts on Apple's own support forum suggest that owners of newly-replaced iPod shuffles are also experiencing the issue, and Apple has yet to respond. Users have already posted at least three Web pages to protest the problem, petitioning Apple to remedy the situation and demanding a fix. Such sites already include "shuf2006 Petition online," "Error 1418 - Fix Our iPods!," and "Shufflers Unite."