updated 01:30 pm EDT, Wed August 23, 2006
MacBook supply exceeded
Apple is struggling to fulfill orders for its 13-inch widescreen MacBook laptop systems in the heat of the back-to-school shopping rush. The MacBook is in high demand this year, according to a report from AppleInsider, but the company or one of its suppliers has underestimated demand for the notebook. Customers hoping to receive their newly-ordered MacBook this week instead opened an apology letter from the Cupertino-based company, informing them that it would be unable to fill orders within its promised timeframe. "I ordered a MacBook over the weekend," said one Apple customer. "The order was to be processed in 5-8 days. I just got an apology letter from Apple saying they would not be able to meet that order fulfillment deadline."
Customers who ordered custom systems with additional memory and larger hard drives are reporting delays of up to two weeks from when they had first placed orders.
"I ordered a MacBook a week ago with a promise of shipping within 24 hours. The ship date was then set for yesterday (8/21)," said another customer. "I have now received notice that my computer won't ship until a week from today (8/29)."
Apple sold 800,000 notebooks during its most recent quarter, and expects to reach a supply and demand balance by the end of September, according to the report.