updated 10:25 am EDT, Wed August 23, 2006
Apple tops PC Mag survey
Apple today topped PC Magazine's 19th Annual Reader Satisfaction Survey with the most reliable PCs, offering the best support when things go wrong. "Look no further than Apple, the leader of the pack, whose overall score holds steady at 9.1." Apple also managed to cut repair rates this year, scoring 8 percent on units needing repair down from 11 percent last year. "Among first-year systems, it's only 5 percent. That's nothing less than astonishing." Apple also took first place with regard to notebooks, scoring 9.1 out of 10. "This year, yet again, the Mac is a Readers' Choice for notebooks as well as desktops."
Apple notebooks this year scored a full seven-tenths of a point better than Lenovo's overall score. Apple laptops scored 9.2 for reliability, 8.5 for tech support, and 9.4 for likelihood of recommending the systems to a friend.
PC Magazine notes that Mac owners are usually passionate about their machines, which may have an effect on the company's unusually high service and reliability scores. The publication adds, however, that the score for percentage needing repair is less subjective than others. "Either Apple is doing something right when it comes to quality control, or its restrictive warranty makes people less likely to have their systems repaired."
Mac owners reporting a satisfaction score of 9.1 is significantly better than the average for Windows desktops or notebooks, and the same holds true for the company's scores on reliability as well as the likelihood of recommending desktops or notebooks to a friend.
Apple's score on technical support fell this year from 8.4 to 8.1. PC Magazine reader said that among first-year Apple systems, 88 percent of their tech support issues were covered by warranty -- either AppleCare or third-party coverage -- which proved the highest rate among leading vendors.
The most satisfied desktop owners besides Apple customers are PC geeks who build their own systems, rating their overall satisfaction at 8.4 out of 10. Do-it-yourselfers also reported a score of 8.6 of 10 as their likelihood for recommending a home-built system.