apple news/media reports

08/22/2006, 1:25pm, EDT

Tuesday, August 22nd

Apple responds to planned "walk of shame"

Apple Ireland has responded to a Dublin man after he announced plans last week to perform a "walk of shame" with his broken iMac. Last Friday afternoon the man received a phone call from the head of Apple's corporate affairs in Ireland who introduced herself, apologized on behalf of Apple Ireland, and said she would take the matter into her own hands to resolve any outstanding issues. The Dublin man says he had a new replacement 2GHz iMac Intel Core Duo with 512MB of memory sitting on his desk roughly 90 minutes later, and the company has sent additional memory to match the broken iMac, which had 2GB installed.

The response came just after the man, who in an effort to prove he could deliver his hardware faster than Apple could arrange to pick it up, told a tale of numerous warranty repairs followed by additional complications.

Apple finally agreed to replace the faulty unit, according to the source, but failed to pick up the iMac one week after it agreed to the exchange. The man resorted to perform the walk out of sheer frustration, hoping Apple would listen and deliver a timely response.


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Verizon
0
08/22, 1:59pm, EDT
We should have a Verizon Walk Of Shame
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User is
Bravo
0
08/22, 2:03pm, EDT
All's well that ends well.
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User is
i'm impressed
0
08/22, 2:42pm, EDT
All it took was some internet news postings and he got the service he should have gotten from the start. bravo indeed!
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User is
What!!!
0
08/22, 2:45pm, EDT
Apple in Ireland goes to your house to pick up the Mac? I live 50 miles from the nearest place that has Apple....which now includes an Apple store and an Apple plant in Sacramento and I had to drag my Mac to a repair facility twice and I am disabled. How does Ireland rate?
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Re: what!!!
0
08/22, 3:04pm, EDT
Do you mean "disabled" like "retarded"? Put it on the bus, idiot and quit your whining.
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Re: Verizon
0
08/22, 3:21pm, EDT
Verizon would just let you walk, and walk, and walk. And meanwhile, while you are out, they'll slip in an extra charge or 2 on your bill hoping you won't notice. Can't wait till next May when my contract expires.
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wow...
0
08/22, 3:23pm, EDT
biggest cock-faced comment i've ever heard, macusersneedtogetalife. Thanks for showing me how humanity can constantly sink to a new low.
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@rspress
0
08/22, 3:36pm, EDT
If you buy it online at the Apple store everything is handled via mail for all i know.
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I've never
0
08/22, 4:11pm, EDT
understood why some, like macusersneedtogetalife, who are obviously Macintosh haters, feel the need to go to Mac-centric blogs and troll. If Mac users need a life, what do you need?

And your comment is out of line. Why assume "retarded" when disabled could just as easily mean parapalegic? You're a jackass. Plain and simple.
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Re: I'm impressed
0
08/22, 4:36pm, EDT
i'm impressed All it took was some internet news postings and he got the service he should have gotten from the start. bravo indeed!

I'm assuming you're being sarcastic on this comment, because I have a hard to commending apple for doing something that (a) should have been done weeks ago, and (b) not doing anything until the public found out about it.

As for Apple picking it up personally, I'm sure that was all done just to close the case. They don't actually come to your house personally beyond that. You should insist, however, to send your mac in for repair, apple store be-damned. I know its nice to think everyone has a car, can drive, is able to take off from work for 4 hours to deal with a genius saying "Works for me...", but its really not the case.
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