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Apple responds to planned "walk of shame"

updated 01:25 pm EDT, Tue August 22, 2006

Apple on "walk of shame"

Apple Ireland has responded to a Dublin man after he announced plans last week to perform a "walk of shame" with his broken iMac. Last Friday afternoon the man received a phone call from the head of Apple's corporate affairs in Ireland who introduced herself, apologized on behalf of Apple Ireland, and said she would take the matter into her own hands to resolve any outstanding issues. The Dublin man says he had a new replacement 2GHz iMac Intel Core Duo with 512MB of memory sitting on his desk roughly 90 minutes later, and the company has sent additional memory to match the broken iMac, which had 2GB installed.

The response came just after the man, who in an effort to prove he could deliver his hardware faster than Apple could arrange to pick it up, told a tale of numerous warranty repairs followed by additional complications.

Apple finally agreed to replace the faulty unit, according to the source, but failed to pick up the iMac one week after it agreed to the exchange. The man resorted to perform the walk out of sheer frustration, hoping Apple would listen and deliver a timely response.




by MacNN Staff

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Comments

  1. suhail

    Joined: Dec 1969

    0

    Verizon

    We should have a Verizon Walk Of Shame

  1. jarod

    Joined: Dec 1969

    0

    Bravo

    All's well that ends well.

  1. ibugv4

    Joined: Dec 1969

    0

    i'm impressed

    All it took was some internet news postings and he got the service he should have gotten from the start. bravo indeed!

  1. rspress

    Joined: Dec 1969

    0

    What!!!

    Apple in Ireland goes to your house to pick up the Mac? I live 50 miles from the nearest place that has Apple....which now includes an Apple store and an Apple plant in Sacramento and I had to drag my Mac to a repair facility twice and I am disabled. How does Ireland rate?

  1. macusersneedtogetalife

    Joined: Dec 1969

    0

    Re: what!!!

    Do you mean "disabled" like "retarded"? Put it on the bus, idiot and quit your whining.

  1. wings_rfs

    Joined: Dec 1969

    0

    Re: Verizon

    Verizon would just let you walk, and walk, and walk. And meanwhile, while you are out, they'll slip in an extra charge or 2 on your bill hoping you won't notice. Can't wait till next May when my contract expires.

  1. technocoy

    Joined: Dec 1969

    0

    wow...

    biggest c***-faced comment i've ever heard, macusersneedtogetalife. Thanks for showing me how humanity can constantly sink to a new low.

  1. Peter Bonte

    Joined: Dec 1969

    0

    @rspress

    If you buy it online at the Apple store everything is handled via mail for all i know.

  1. e:leaf

    Joined: Dec 1969

    0

    I've never

    understood why some, like macusersneedtogetalife, who are obviously Macintosh haters, feel the need to go to Mac-centric blogs and troll. If Mac users need a life, what do you need?

    And your comment is out of line. Why assume "retarded" when disabled could just as easily mean parapalegic? You're a jackass. Plain and simple.

  1. testudo

    Joined: Dec 1969

    0

    Re: I'm impressed

    i'm impressed All it took was some internet news postings and he got the service he should have gotten from the start. bravo indeed!

    I'm assuming you're being sarcastic on this comment, because I have a hard to commending apple for doing something that (a) should have been done weeks ago, and (b) not doing anything until the public found out about it.

    As for Apple picking it up personally, I'm sure that was all done just to close the case. They don't actually come to your house personally beyond that. You should insist, however, to send your mac in for repair, apple store be-damned. I know its nice to think everyone has a car, can drive, is able to take off from work for 4 hours to deal with a genius saying "Works for me...", but its really not the case.

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