apple news/media reports
08/22/2006, 1:25pm, EDT
Tuesday, August 22nd
Apple responds to planned "walk of shame"
Apple Ireland has responded to a Dublin man after he announced plans last week to perform a "walk of shame" with his broken iMac. Last Friday afternoon the man received a phone call from the head of Apple's corporate affairs in Ireland who introduced herself, apologized on behalf of Apple Ireland, and said she would take the matter into her own hands to resolve any outstanding issues. The Dublin man says he had a new replacement 2GHz iMac Intel Core Duo with 512MB of memory sitting on his desk roughly 90 minutes later, and the company has sent additional memory to match the broken iMac, which had 2GB installed.
The response came just after the man, who in an effort to prove he could deliver his hardware faster than Apple could arrange to pick it up, told a tale of numerous warranty repairs followed by additional complications.
Apple finally agreed to replace the faulty unit, according to the source, but failed to pick up the iMac one week after it agreed to the exchange. The man resorted to perform the walk out of sheer frustration, hoping Apple would listen and deliver a timely response.
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And your comment is out of line. Why assume "retarded" when disabled could just as easily mean parapalegic? You're a jackass. Plain and simple.
I'm assuming you're being sarcastic on this comment, because I have a hard to commending apple for doing something that (a) should have been done weeks ago, and (b) not doing anything until the public found out about it.
As for Apple picking it up personally, I'm sure that was all done just to close the case. They don't actually come to your house personally beyond that. You should insist, however, to send your mac in for repair, apple store be-damned. I know its nice to think everyone has a car, can drive, is able to take off from work for 4 hours to deal with a genius saying "Works for me...", but its really not the case.