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http://www.macnn.com/articles/06/07/31/techtool.deluxe.universal/

TechTool Deluxe 3.1.1 adds Intel support

updated 08:50 am EDT, Mon July 31, 2006

 

TechTool Deluxe Universal


Micromat Software has updated TechTool Deluxe, its diagnostics tool available as part of AppleCare Protection Plan package. TechTool Deluxe offers directory rebuilding, volume repair, drive mechanism check, USB diagnostic, Memory test, Video RAM examination, and a CPU analysis. The consumer version, TechTool Pro, features all the abilities of the "Deluxe" version bundled Apple's AppleCare package, but also adds several more features including Video geometry screens, FireWire testing, secure file removal, file integrity checking, and FPU diagnostics. The update adds support for native operation on Intel-based Macs (Universal Binary), a new method to check volume structure on the start-up disk, failure dialogs, new directory scans, rezero unit tests, and updated localizations. Mac OS X 10.3.9 or later and TechTool 3.0.x are required. [Updater - 4.5MB]


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  1. Stephane

    Forum Regular

    Joined: Sep 2001

    0
    07/31, 09:53am | report spam | Reply |

    at least…

    I was a little suprised when I read TT deluxe which was coming with my Appecare enrollment wasn't working fully on an Intel Mac

  1. debohun

    Fresh-Faced Recruit

    Joined: Feb 1999

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    07/31, 10:47am | report spam | Reply |

    AppleCare Users...

    AppleCare Users shouldn't have to read about this after the fact. I received my AppleCare a couple weeks ago and was frustrated to discover the included software wouldn't work. After futzing around with it, I finally called Apple and was told it wouldn't work with Intel processors, but that they hadn't bothered to mention that on the packaging. They then gave me a link to a beta of the TechTool for Intel package. Finding out about a problem after the fact is lousy customer service. I'd have been more impressed, much more, if they had said they would send me an updated printed AppleCare CD as soon as it was available. As it is, I had to burn my own, which meant I got less value for my AppleCare purchase then did a buyer who bought a non-Intel iMac. Lousy customer relations.

  1. testudo

    Forum Regular

    Joined: Aug 2001

    -1
    07/31, 11:01am | report spam | Reply |

    Re: AppleCare Users...

    As it is, I had to burn my own, which meant I got less value for my AppleCare purchase then did a buyer who bought a non-Intel iMac. Lousy customer relations.

    Man, you know what would be even worse. If that this hasn't been the case for the last couple of years. Almost every TT disk that comes with Applecare won't work on macs that applecare was bought for, expecially new models of macs. [Mine didn't for my G5 tower.]

    What's really amazing is how Apple just gets a pass on this.

  1. ZinkDifferent

    Fresh-Faced Recruit

    Joined: Jan 2005

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    07/31, 12:05pm | report spam | Reply |

    Ah, Testudo...

    ...and there's little Testudo, grinding his axe again - must be boring being unemployed, eh?

  1. testudo

    Forum Regular

    Joined: Aug 2001

    -1
    07/31, 12:53pm | report spam | Reply |

    Re: ah testudo

    ...and there's little Testudo, grinding his axe again - must be boring being unemployed, eh?



    Yeah, how dare someone complain about purchasing a product specifically for a computer only to find out that one part of it doesn't work on said computer. And complain that this has been a running problem for YEARS! For shame.

  1. dmsimmer

    Fresh-Faced Recruit

    Joined: Feb 2005

    0
    07/31, 12:54pm | report spam | Reply |

    Price you pay

    The cost of being so ahead of the curve is having the world play catch up. Don't worry, in 5 years, you will still have a viable machine as compared to a Dell/Gateway in the same amount of time.

  1. ZinkDifferent

    Fresh-Faced Recruit

    Joined: Jan 2005

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    07/31, 02:16pm | report spam | Reply |

    Testudo...

    Apple gets no 'pass' at it, as those who actually bothered calling AppleCare (you, clearly, have not) either receive an answer, or a means to get a fix.

    The reality of AppleCare (or, any shelf sitting product) is that AppleCare is a service, and the packaging and Disc are manufactured at a given time, to support what is available AT THAT TIME. Apple has always, within a reasonable timeframe, provided a fix or work-around.

    Take your unground axe elsewhere

  1. testudo

    Forum Regular

    Joined: Aug 2001

    -1
    07/31, 04:27pm | report spam | Reply |

    Re: testudo

    The reality of AppleCare (or, any shelf sitting product) is that AppleCare is a service, and the packaging and Disc are manufactured at a given time, to support what is available AT THAT TIME. Apple has always, within a reasonable timeframe, provided a fix or work-around.

    Ah yes, what exactly is a 'reasonable' time frame (apparently, for the intel machines, at least 6 months). And why should I have to buy something that promises support, then call to get support for a product that doesn't support the product it says its for?

    That's right, I have an axe to grind, but you're just an apple-apologizer. I don't think having to download a disk image from a third-party company (that's only a beta) and burn your own boot disk (great for all those switchers, they'll learn how to burn boot disks!) just to run a piece of software you paid for.

    Oh, and I'm sure this is great for those users who have applecare, their computers have issues, and they need to run the software only to find out it doesn't work!

    Since its been an ongoing problem, don't you think they could have wised up and, at the very least, just got rid of the software?

    But, then, I guess if you can use the "If you bothered to call, there's a fix" rule, then Apple can get away with anything. "You bought an iBook and the video keeps dying on you? What are you whining about? Just call apple, they have a repair program! What do you mean your computer's over three years old? So, just buy a new one! Can't believe people who think Apple computers are supposed to last for a long time - just because Apple-fans keep saying that macs are usable longer then windows PCs doesn't mean that they'll last three+ years!"

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