updated 08:05 pm EDT, Fri July 28, 2006
It's gonna take some time for us to deal with some of the issues around the AOL brand. "The phone call" made me and my team crazy--as well as the public. It was horrible and it's something that no one wants to be associated with, but we are. From what I understand we take hundreds of thousands a calls a month and this is not the average experience. I'm not involved in the access business at all, so I can't really speak to the details to be honest.