Apple acknowledges discolored MacBooks
updated 03:55 pm EDT, Wed July 26, 2006
Discolored MacBook repair
Following the discovery of a strange discoloration in its MacBook line after the company introduced the notebook earlier this year, Apple has instructed retailers to replace MacBooks if they meet certain requirements. The serial number of the computer must fall between 4H617XXXXXXXX to 4H627XXXXXXXX, and proper cleaning measures must be taken to ensure the discoloration is not a stain. The noted discoloration caused certain white MacBook cases to turn shades of orange, but according to a report from AppleInsider, Apple will replace the top portion of the case, including palmrest area and display bezel. The replacement program is available in all areas with affected computers, and those with damaged computers have been instructed to contact AppleCare support representatives by phone or at a local Apple retail store. [Photos courtesy of AppleInsider]
Apple yesterday also instructed 15-inch MacBook Pro owners to contact AppleCare if they experience a high-pitched buzzing sound, which was noted in numerous posts on the company's own support forums.
Professional Poster
Joined: Sep 1999
Hesitating?
Apple did not "hesitate." As if Apple (or any other company) is going to fall over themselves apologizing for something that they don't know how it happened, or if it is widespread.
A few pics on a web site is not enough. The Internet has the wonderful ability of bringing a large voice to a small number of people, but that is a double-edged sword.
Apple researched the issue, found out the problem, and are now ready to act on it. This is how I would expect them to handle it.