CS Odessa today released
ConceptDraw VI, the latest iteration of its diagramming and drawing software. ConceptDraw VI features texture filling, export to Scalable Vector Graphics format (SVG), a new extended set of shape libraries/samples, and improvements to software usability. The ability to export ConceptDraw documents to SVG, the XML-based graphic standard from W3C, sets the stage for document exchange with nearly any application that supports vector drawings. ConceptDraw VI Professional is priced at $300, while the Standard edition is available for $150. ConceptDraw VI requires Mac OS X 10.1.5 or later.
ConceptDraw VI includes enhanced templates and libraries for data and business diagrams, such as Yourdon Structured Method, IDEF02 diagrams, and more. The software also adds new shapes to marketing, presentations, access, security, vector alphabet, and other libraries.
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And the missing help: Sorry, but I have seen such a helpful response to your insulting note in the ConceptDraw Community. I have not seen a 2004 customer treated with such an appropriate professionality in my whole life.
Think twice before behaving irresponsible again! Gerhard Trimpin
Living in New Zealand and using a lot of software from US companies with no local support means relying on overnight responses to problems due to time zones. Therefore getting a poor or sloppy response to a problems means effectively a 48hr turn around and really high blood pressure. Not something I have experienced from the ConceptDraw people.
Surely the issue here is a lack of backup from the user, as in an emergency you can download a trial version of the current software and run that. I have not read the license agreement, but the norm is 12 months support unless you are paying an annual support fee.
I do not know many companies that would offer suuport this long outside of the EULA, if the user lost his software (disks or downloads) for a three year old version of the software.