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Apple updates cause headache for some

updated 11:30 pm EDT, Thu May 11, 2006

Troubleshooting updates

Dozens of users are reporting problems with Apple's latest updates, which appear to be centered around one or more startup items. A lengthy discussion on Apple's threads indicates that latest round of Apple updates, including QuickTime 7.1 and the latest security update, appear to cause random freezes after startup--especially on Intel-based Macs. The problem has been localized to some startup items such as Adobe Version Cue and users suggest removing the startup items from the startup folder (users can disble startup items by pressing shift after the bootup chime), while others have had success by reinstalling the operating system using Mac OS X's Archive and Install command, which will allow users to return to relatively familiar state (with all applications and documents still available). Others, however, have resorted to a clean install of a new operating system to resolve the problems. [updated]

by MacNN Staff

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macusersneedtogetalife
Baninated

Joined: Aug 2005

0

05/12, 12:20am | report spam | close Reply |
Works for me...

funny how some people always have problems, and some never do.

Ultra ASDFer
Fresh-Faced Recruit

Joined: Jan 2006

0

05/12, 12:31am | report spam | close Reply |
Apply Latest OS X Update

Applying the lates Mac OS X Update (10.3.9 or 10.4.6) might eliminate the "problems"

tindrum
Fresh-Faced Recruit

Joined: Apr 2004

0

05/12, 03:20am | report spam | close Reply |
Not FUD

I don't think it's FUD at all. If a handful of people are reporting problems, it's good for me to know. I can always wait a week or two before getting an update, rather than potentially schpongling a machine at work. I don't have Intel Macs, but if I did, I'd probably hold off on my work machines, test it on a home unit, and see if a new update comes out shortly. It wouldn't be the first time, if Apple pulled the update, that they had done that.

Ikon
Fresh-Faced Recruit

Joined: May 2005

0

05/12, 03:46am | report spam | close Reply |
No probs here...

but since I rely on Adobe CS, I don't have intel macs yet. Upgraded 6 macs here at home without any problems. For the record: one is a OS X server. (Blue/White G3) All on tiger.

chotty
Fresh-Faced Recruit

Joined: Jan 2003

0

05/12, 06:30am | report spam | close Reply |
no prob

iMac G5 - Powerbok G4 1.5 - G4 Sawtooth - no problems at all. A rather large QT update.

MacnTX
Fresh-Faced Recruit

Joined: Apr 2004

0

05/12, 07:36am | report spam | close Reply |
Smooth Sailing...

I applied all 3 updates (QT 7.1, Security Update and Front Row update) and have had absolutely no problems whatsoever with my Intel iMac. I can't remember the last time I did have a major issue with any Apple software update either.

lepetitmartien
Junior Member

Joined: Feb 2006

0

05/12, 08:38am | report spam | close Reply |
Hmmm there's a mistake

I had these issues BEFORE the update (and I was under 10.4.6 combo made), so it's not its fault. I can't tell at the moment if it stills occur now (given it's highly random and [censored] my time for weeks).

There's issues with Quicktime 7 since its introduction for the pro audio users (especially with Digidesign Pro Tools).

Faceplant
Fresh-Faced Recruit

Joined: Jan 2003

0

05/12, 08:59am | report spam | close Reply |
No problems here...

Just as snappy as before. iBook G3. Nothin' fancy.

GodsiPod

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05/12, 09:23am | report spam | close Reply | delete
macnn cencorship

hey macnn, deleting my post was not appropriate. It was clearly humor, was not in any way offensive, other than making a bit of joke about your articles. Deleting it served no purpose but to lose another reader. Bye!

nemesys
Fresh-Faced Recruit

Joined: May 1999

0

05/12, 09:24am | report spam | close Reply |
Disk Utility weirdness

After applying the update, I launched Disk Utility to repair permissions. Clicked repaired permissions. Since I've been repairing permissions, there have always been special permissions that were repaired or used but this time, and the 3 other times I repaired permissions, no special permissions were mentionned and Disk Utility completed by reporting that all permissions have been repaired. Strange...

Ilgaz
Registered User

Joined: Nov 2004

0

05/12, 09:53am | report spam | close Reply |
If you don't have proble

You don't have mentioned 3rd party product so you don't have problem. Simple.

If Apple continues their "no 3rd party tool compatability testing" policy, one day $10 shareware gets effected other day a "pro" product gets effected.

Justice...

ctj
Junior Member

Joined: Jul 2002

0

05/12, 10:37am | report spam | close Reply |
to nemesys (re: diskutil)

Disk Utility dropped those "We're using special permissions" remarks in one of the last OSX updates (10.4.5 or 10.4.6, I can't remember). It was explicitly stated in the release notes, and was a welcome change in my opinion.

JMA3

Joined:

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05/12, 11:23am | report spam | close Reply | delete
Many Hours of Work

As soon as I loaded the update, my Intel iMac would freeze as the final things loaded upon startup. It took many hours and many, many reboots into "Safe Boot" to finally find the culpret. After deleting all hints of Apple Remote Desktop, the computer finally starts normally. Unfortunately, I've also deleted many other things such as preferences and a lot of Airport software. (I thought that Airport was the problem for awhile.) The whole experience has been a pain, and I'll wait a week for updates from now on.

resuna
Fresh-Faced Recruit

Joined: Jan 2005

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05/12, 12:05pm | report spam | close Reply |
More secure, more stable

Just don't use "Open Safe Files after download" in Safari, and don't open unexpected attached files in Mail.

Even better, use Camino instead of Safari, and get a more secure system without worrying about the Safari/Finder/LaunchServices/BOMArchiver Clusterf*.

iceberg
Fresh-Faced Recruit

Joined: Nov 2004

0

05/12, 12:12pm | report spam | close Reply |
update issues

After I downloaded and installed the updates to my 12" Powerbook 1Ghz G4, Software Update asked to Shut Down or Restart to complete the installation, and after clicking 'Restart', it logged off, and showed the spinning or clock-ticking circle which indicates active processes. After seeing that about 30 minutes, I figured that there was something problematic with it, so I hard-reset my Powerbook and rebooted up just fine, and re-ran Software Update just to make sure all the updates were installed.

aristotles
Grizzled Veteran

Joined: Jul 2004

0

05/12, 12:24pm | report spam | close Reply |
No problems here

As usual. It fixed issues I was having with trailer in Frontrow.

@jma3: Why would you start randomly deleting things like that?

testudo
Fresh-Faced Recruit

Joined: Aug 2001

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05/12, 12:44pm | report spam | close Reply |
Re: more secure...

Just don't use "Open Safe Files after download" in Safari, and don't open unexpected attached files in Mail.

Well, that doesn't help if you still double-click the zip file AFTER it downloads, now does it (and I doubt Camino is going to protect you, either).

And could you define an 'unexpected attached file in mail'? Do you always know when someone is going to send you a file, or when you send a file to someone?

Anyway, I'd rather use the standard's based Firefox, which can use many of the add-ins and extensions out there.

MacGeek50
Fresh-Faced Recruit

Joined: Mar 2006

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05/12, 03:51pm | report spam | close Reply |
No problems here

20" Intel iMac 2 GB RAM

johnsonua
Fresh-Faced Recruit

Joined: Aug 2003

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05/12, 04:07pm | report spam | close Reply |
Disk permissions

There is no reason to run disk permissions at all during a system update.

see

cameronx
Fresh-Faced Recruit

Joined: Mar 2004

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05/12, 04:56pm | report spam | close Reply |
Me too

Count me as one that's had problems--that's the last time I install (what should be) a simple security update on my PowerMac G4 MDD. I had to resort to a clean install, too, but I luckily have two harddrives, and so didn't lose any data beyond preferences.

edtekker
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Joined: Mar 2003

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05/12, 08:15pm | report spam | close Reply |
Happened here

When we installed the previous 10.4 update two weeks ago, our G5 iMac would no longer reboot. Even Disk Utility couldn't fix the situation, and we ended up buying a DiskWarrior to recover the hard drive. Of course, it may have only been a coincidence, but it was sure nasty.

Gordio
Junior Member

Joined: Mar 2006

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05/12, 08:35pm | report spam | close Reply |
MPlayer

My MPlayer doesn't work. it freezes the computer entirely (can't even force quit. nothing moves. must hold power button and shut down to solve problem)

Ilgaz
Registered User

Joined: Nov 2004

0

05/13, 06:26am | report spam | close Reply |
MSFT does this

They simply check major download sites top 20 products, large vendors, contact the developers and they get exclusive copies of products (if developer didn't send already)

Each system update, they test the products and contact developers about the compatibility problems happened.

That is one of the reasons why MSFT is blamed (sometimes right) about lack of quick updates.

kerryb
Fresh-Faced Recruit

Joined: Aug 2001

0

05/13, 09:28am | report spam | close Reply |
Only problem Adobe CS

Running Adobe CS on a G4 tower no problem however none of the Adobe CS apps would launch on my G5 iMac. Re-install of the CS apps fixed the problem.

mcnnrdr

Joined:

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05/14, 10:13am | report spam | close Reply | delete
Updates & Intel iMac

Some of you are correct in noting that some users will always find difficulty with updates. However, as a software professional and an owner of several Intel iMacs my testing indicates flaws with the latest updates. I waited until I was sure, but non-admin users have reported being unable to launch game titles such as Holiday Express which previously functioned properly. 007 Nightfire, similarly, will not launch for an admin user forcing him to restart the iMac via the power button. Some of you will of course say it's time to move on from these games and find new titles, but such a statement is unacceptable. I can only hope that Apple corrects these issues post haste.

resuna
Fresh-Faced Recruit

Joined: Jan 2005

0

05/15, 06:52pm | report spam | close Reply |
social engineering

No, testudo, Camino and Firefox can't protect you against social engineering. If someone can convince you to download and run a program, they can own your computer...

BUT...

You can learn not to be socially engineered. Even my least sophisticated users don't manage to get themselves infected by downloads or unexpected attachments more than once. But I've had several people... including technical guys like programmers, come to me with a tale of reflexively hitting the "infect me" button when an inexpected "do you want to do something stupid" dialog came up.

The difference is that running a downloaded file is a deliberate action, one that you can't easily do by accident and one that you're not expected to decide on the spot whether to do it or not, as you are when you see a message like "This file 'coolgame' is an application, what do you want to do with it (Open) (Cancel)".

And, yes, I do generally know when I'm going to get a file in the mail. If I get one unexpectedly, and it's not REALLY obvious that it's a virus (like, it's called message.txt.pif :) ) I'll ask the sender if they meant to send it. I certainly don't just open them in the "default application" by double-clicking it... it's not THAT hard to drag it to a safe application in the dock...

Glad you like Firefox. Camino is just as standards-compliant (it's the same engine), but different strokes and all that...

Xiaopangzi
Fresh-Faced Recruit

Joined: Oct 2003

0

05/15, 07:47pm | report spam | close Reply |
Helpful info for me

Phew! Thank goodness I read this article during this rare, brief moment of free time. I reformatted my hard disk a few times in recent days and reinstalled the OS and countless applications. I had thought that MacDrive was causing low-level problems with my Boot Camp partition for Windows. This last weekend, though, I had reinstalled everything except Adobe CS2 and Macromedia Studio. Now I know that it was probably Adobe Version Cue that was likely causing the sudden flurry of freezes of my new repartioned and cleanly installed disk with the two OS platforms.

I'm so glad I didn't take that one last step of installing Adobe CS2, but if I do in the future, I know enough to leave out Adobe Version Cue in a custom installation option.

johnpowell
Fresh-Faced Recruit

Joined: Dec 2006

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05/19, 01:46pm | report spam | close Reply |
Issues with CS2

I didn't have any problems with my Intel iMac, but I did have major issues with CS2, especially Acrobat Pro. I had to remove Version Cue from the startup items, and I had to reinstall the OS. I updated the OS up to 10.4.6., but I did not install the security update or QT 7.1. They appear to be causing issues with CS2 apps.

grener
Banned

Joined: Jul 2006

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08/04, 11:08am | report spam | close Reply |
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QWER
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QWER
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Apple updates cause headache for some

updated 11:30 pm EDT, Thu May 11, 2006

Troubleshooting updates

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Works for me...

Apply Latest OS X Update

Not FUD

No probs here...

no prob

Smooth Sailing...

Hmmm there's a mistake

No problems here...

macnn cencorship

Disk Utility weirdness

If you don't have proble

to nemesys (re: diskutil)

Many Hours of Work

More secure, more stable

update issues

No problems here

Re: more secure...

No problems here

Disk permissions

Me too

Happened here

MPlayer

MSFT does this

Only problem Adobe CS

Updates & Intel iMac

social engineering

Helpful info for me

Issues with CS2

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