updated 01:55 pm EDT, Mon May 8, 2006
Mac users get best support
A new report suggests that U.S. Mac users receive the best tech support compared to other free technical support systems. The Consumer Reports National Research Center found that only 55 percent of consumers who contacted technical support had their problem solved, drawing from surveys of 20,000 users with computer problems in the US, according to Macworld UK. Users said that most manufacturers provided "dismal" free tech support, with the exception of Apple's support for desktops/laptops and IBM's support for laptops. "Apple's support for desktops and laptops and IBM (Lenovo) for laptops. Apple solved 76 percent of survey respondents' problems, and IBM (Lenovo) solved 64 percent." Compaq was rated the worst free tech support, solving only 38 percent of desktop problems for respondents, while 15 percent of users with problems didn't even bother to contact the manufacturer's support due to negative previous experiences.