apple news/media reports
03/09/2006, 1:50am, EST
Thursday, March 9th
Apple to setup tech support in India
As noted previously, Apple is working to setup a new tech support center in India. A new report says that Apple will hire as many as 1,500 people by the end of this year and is expected to have a total of 3,000 employees by the end of 2007 in its Bangalore facility. "Sources say the Bangalore facility is being set up for Apple by property developer RMZ Corp in its EcoSpace property on the outer ring road near Marathahalli." The report says that RMZ is developing a 150,000 square-foot facility in the first phase and another 150,000 square-foot in the second phase. The report says that the operations would begin within the next two months and that the decision to set up the facility in Bangalore was "taken after a rigorous examination of seven cities in India. The tech support centre is expected to be on the lines of the one that Dell has in India."
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It's not a xenophobia thing. Clear communication is a necessity to tech support.. If someone is technically challenged, has a problem with their computer, then can't understand the person on the other end of the line, that they're paying to talk to.... It's a recipe for very dissatisfied customers..
A very short sighted move by Apple. (or at the very least Apple's bean counters)
jwd