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Apple investigates Intel iMac issues

updated 12:20 pm EST, Thu February 9, 2006

Intel iMac video problems

Apple is investigating reports of video problems in the new Intel iMacs, which the company unveiled in early January at the Macworld Expo in San Francisco. Recent reports claim that some users have experienced random horizontal lines and other video playback problems when playing video in Front Row, according to Macworld UK. "Apple is aware of this issue and is looking into it," the company said in an email. "If a customer has any technical issues, they should contact AppleCare." The problem is apparently software-based.




by MacNN Staff

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  1. t_hah

    Joined: Dec 1969

    0

    THe fix seems to be known

    It seems like that the fix to this problem is known. According to a website (link below) there are two different OS versions shipping with the new iMacs. One of them can cause this problem, while the other one does not. Installing the other OS version on the affected machines seems to be fixing the issue.

    More on this here: http://www.consumermachine.com/?p=4

  1. boombashi

    Joined: Dec 1969

    0

    Software based!!!

    Software based!!! == Good to hear!!!

    I was hoping that was the case. I kind of figured it was from what has been going around about this.

  1. scottnichol

    Joined: Dec 1969

    0

    happened with G5s too

    i had similar issues with this on my dual G5 with an ATI 9800 card. it was most prevalent when scrolling large lists of files in the finder. they must have fixed it because i haven't seen it in a long time. its probably just a growing-pains issue with the new video hardware.

    and yet, for some reason in this case its reported as news. "new intel-macs will never work, run for your lives!"

  1. DoctorGonzo

    Joined: Dec 1969

    0

    Well...c***

    I wish they had established it was software-related before taking my machine back because of the problem.

    I won't get a replacement until the 2nd week of March. :(

  1. DoctorGonzo

    Joined: Dec 1969

    0

    I stand corrected

    After making such a public fuss over the delay in shipping my replacement iMac, I must say that I'm surprised and impressed with Apple this evening. They shipped it 3 weeks early.

    Once again, their customer service proves to be the best I've ever experienced in the industry. (and I've had everything from Amigas to IBMs and so on)

  1. LouZer

    Joined: Dec 1969

    0

    Good one apple!

    Not bad, shipping a new computer with different versions of an OS. Gotta love it. You'd think if they solved an issue they would've posted the update for people to get automatically?

  1. jhorvatic

    Joined: Dec 1969

    0

    They haven't yet

    But if they have an update will be posted in the software updates shortly I'm sure.

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