01/27/2006, 11:20am, EST
Friday, January 27th
Norway files complaint over iTunes TOS
Consumers who wish to play their purchased music on a non-iPod player must first remove the copy protection; however, iTunes DRM technology prevents this "legitimate private use," which is also, incidently, against iTunes' terms of use. Consumer Council Senior Advisor Torgeir Waterhouse says that the inability of the consumer to do what they wish with purchased materials is in violation of the Copyright Act, weakens consumer rights, and afforts Apple's iTunes with several unfair rights.
The Consumer Council of Norway has also requested that similar download services, such as CDON.com, prefueled.com, and MSN.com be reviewed for similar conduct and breaches of law.
Also contended by the Norwegian Consumer Council is the fact that iTunes claims freedom from responsibility if downloaded media should prove to be corrupted or provide for loss, attack, viruses, interference, hacking, or other security intrusions to the consumer. The Council deems this "unreasonable" and a violation of basic consumer contract laws.
Filed under: industry
Other story tags: digital music/video
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It seems to me that the Norwegians are not understanding that you don't buy the music, you buy the license. I hate DRM as much as the next guy but we don't live in Utopia. People steal so DRM is about the only solution we have on the table. Rather than say it's a bad solution, why don't people like this group try and come up with something better?
If Norweigan law provides certain protections to comsumer who enter into a contract, and if licensing music falls into that category of transaction, and if Norweigan law is found to be applicable to iTunes Norway, then shouldn't Norweigan consumers be protected?
Now that electronic music purchases have a real foothold on the market (and a bottom line for the music labels), now is the time to get our basic rights back. The labels would rather grant us back fair use than shut iTunes down.
Right on, Norway!
And you don't seem to understand some of their complaints, one of which is the drastic "You agree to these terms, but Apple reserves the right to change the terms". How'd you like to buy a car at 4% interest, only to find that the loan company decided a year later to change the terms to a 10 year loan at 10%?
In general, how can you truly agree to a license/contract when the terms are unknown?
And I never understood the argument of "Its the best we got, so we should stand up for it!" Hey, maybe its the best we got because we're not demanding better.
With regards to changing of he Terms of Service or use post-purchase. If that is as big of an issue as they claim then they should also be investigating Microsoft which makes the same claim with Windows, and it is your responsibility to regularly check the current Terms of Service
With regards to the second grounds, if I bought a casette tape of a song (Format A) and then choose to get a CD Player (Format B) is it the responsibility of the party I purchase the music from to convert my entire music collection for me? Apple is selling AACs not MP3s
Or if I had bought Windows and many Windows programs and then make the switch to Macs, must the developers or the people that sold me the software then convert all my programs to Mac at no charge.
With regards to the last grounds of the case, If I had a DVD or CD if it is stolen, lost, scratched, caught in a fire, etc. Am I entitled to a replacement free of charge?
Don't get me wrong, I would love for all the above to be the case as a consumer. But it doesn't happen, so why are they expecting it out of Apple?
As for closing shop in Norway; that wouldn't be so wise because although the population is small (but in a large country), they are stinking rich! Hahaha! Not wise to throw out potential good customers, I'd say:)
As for the climate, Norway isn't that bad, especially not during summers, if you live in the south and it is not that dark, either. What most people forget is that if you put it across the USA, the northern part would touch Canada while the southern part would be not that far from the Mexican border, so both the climate and the seasons vary a lot. Also the length of the day. No midnight sun in the south and not totally dark in winters.
OK, digress, off topic, but it will be interesting to follow this one!
But if the product is damaged when you have downloaded it - and you can prove that, of course - then you have the right to have it replaced with a good copy. As for the other part - "or provide for loss, attack, viruses, interference, hacking, or other security intrusions to the consumer" - it would be interesting to see that applied to any product from Microsoft!
As I see it, the point here should be that if your purchased good would be damaged because of some kind of intrusion made possible by flaws in the process of downloading it. But how would it apply to a product which has such grave flaws in its structure that it is open too attacks from third parties? Shouldn't the consumer have the right to be compensated for any economic loss?
I would like them to try that one in Norway!