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Apple offers PB G4 warranty extension

updated 12:00 pm EST, Mon January 23, 2006

Apple PB G4 repair program


Apple has launched a PowerBook G4 memory slot repair extension program that offers free repairs for customers who purchased eligible PowerBooks which display certain symptoms, even if the notebook warranty has expired. Customers who purchased a PowerBook G4 15-inch 1.67/1.5GHz model that was manufactured between approximately January 2005 and April 2005, displaying serial numbers between W8503xxxxxx and W8518xxxxxx are eligible for the program. The symptoms which may only occur intermittently include failure to start up--typically followed by three beeps and the sleep LED flashing periodically--, only one SO-DIMM memory slot recognizes the memory installed when both memory slots are populated, and degraded system performance due to the recognition of only one memory chip.

An Apple technical support representative or an Apple Authorized Service Provider (AASP) will need to troubleshoot the computer to determine if the component failure identified for the repair extension program affects the machine and, if so, arrange for the repair.


by MacNN Staff

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  1. bigdawgh_11104

    Fresh-Faced Recruit

    Joined: Dec 2005

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    01/23, 12:33pm | report spam | Reply |

    how about..

    a ti-book hinge replacement program. cause they suck!

  1. Rincewind

    Fresh-Faced Recruit

    Joined: May 2000

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    01/23, 01:17pm | report spam | Reply |

    Heh, took long enough :D

    My memory slot died in less than a week after I got mine (back in May, so check your Serial#) and fortunately the Genius diagnosed it quickly (I thought it was the Apple supplied chip, I failed to check the slot itself). I would recommend that if you only have 1 chip installed that you swap the chip slot and check it yourself in case you do have the problem.

  1. gregorypierce

    Fresh-Faced Recruit

    Joined: Oct 2003

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    01/23, 02:20pm | report spam | Reply |

    Thank you Apple!

    Excellent, than you Apple for standing behind your product!

  1. MarcoM

    Fresh-Faced Recruit

    Joined: Jan 2005

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    01/23, 04:31pm | report spam | Reply |

    what about the ones after

    What about the ones after that that have the sound echo chamber problems in their audio playback.

  1. Marook

    Forum Regular

    Joined: May 1999

    0
    01/23, 05:52pm | report spam | Reply |

    And former PB's???

    Nice Apple, but mine is a 1.25GHz, from Nov. '03 and it also have this issue! What about me???? (I even filed it about 5 months ago...)

  1. testudo

    Fresh-Faced Recruit

    Joined: Aug 2001

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    01/23, 06:17pm | report spam | Reply |

    Re: thank you apple

    Excellent, than you Apple for standing behind your product!

    Yes, apple, thank you for standing up after thousands of complaints, and threats of class-action lawsuits and/or recalls, for fixing a product that shouldn't be broken in the first place.

    Oh, and thank you for caring so much as to not just replace my motherboard so I don't get the problem, but force me to wait until the problem arises and then get it fixed (which I'm sure will happen at a convenient time for both myself and you, and certainly not right before I'm about to go on a week-long business trip).

    You know how people hate it when car companies tell everyone to come on in to get their seat belts repaired, even if there isn't anything wrong with them. They'd rather wait and get it repaired after its failed (usually after an accident, but I'm sure all would be fine).

    Of course, it would be nice if you covered all the computers made with this problem, rather then just the ones you deem to fit the term (i.e. those that most people complained about). Just like the iBook repair program, which needed to be extended a couple of times.

    And does anyone know if the repairs actually FIX the problem, or is it like the iBook repair program, the "replace faulty logic board that broke with another faulty logic board that will break in 6-12 months, but who cares because in a couple of months, the three years will be up and people will either have to spend $800 to repair their iBook or buy a new one" program they offer?

    And should we be comforted by the fact that they're only doing this now, 6-12 months after they started sending out these crappy and broken power books to begin witt (where it took them 4 months to find the problem)?

  1. mostundudelike

    Fresh-Faced Recruit

    Joined: Jun 2005

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    01/25, 01:27pm | report spam | Reply |

    Other models excluded

    I find it curious that Apple only opened the program to models sold after January 2005 (ie, STILL UNDER WARRANTY.) I guess they knew the were going to eat those units anyway. Maybe Apple believes they can keep these people out of the class action lawsuit by owning up.

    Still waiting for my May 2004 1GHz 15" with the EXACT SAME lower slot defect to be acknowledged...

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