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11/22/2005, 6:40pm, EST

Tuesday, November 22nd

iTMS full-album purchasing issues

Angry iTunes Music Store customers are posting in Apple's forums, wondering why they cannot buy various albums online. Numerous users of both Macintosh and Windows iTunes software have received errors suggesting that the contents of their shopping carts have changed, that the server cannot be located, or that the album they are attempting to purchase has been modified. Some customers reported receiving all of these errors at different times, while still others found that the store works at random times but repeatedly returns to a non-operational state. One user changed her network settings which seemed to remedy the problem; however the solution appears to work for some customers and not others.

The problem appears to affect full album purchases, as most users report being able to download individual tracks of the albums that are problematic. Many of those affected reside in Canada, and many are using an internet service provider by the name of "Rogers Communications". One individual suggests that the company has implemented special software that is causing the difficulties with the iTunes Music Store, hampering downloads and preventing the retrieval of podcasts.


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Just Chill
0
11/22, 6:58pm, EST
Everyone should just chill out. Apple might just be having network glitches.

Once they sort it out, everything will return to normal.
Fresh-Faced Recruit
Joined Jul 2002
User is offline
i doubt it's on purpose
0
11/22, 7:12pm, EST
i'm guessing it's just a connectivity thing, i have a high bandwidth account from another provider and occasionally i've had these errors show up or simply have "not available". no biggie, it works 99.98 percent of the time
Fresh-Faced Recruit
Joined May 2005
User is offline
It's real...
0
11/22, 7:25pm, EST
I'm with Rogers. A week ago in my area, podcast downloads worked swimmingly. Early last week, they just stopped. Unless the podcast is less than a megabyte in size, odds are it will stall halfway through. It's bad enough that I'd say 95% of all my 20 subscribed podcasts will not get updated if I click the update button. They will completely stall out.
Fresh-Faced Recruit
Joined Jan 2004
User is offline
NOT APPLE's FAULT
0
11/22, 7:27pm, EST
This is a well documented and discussed "feature" of the Rogers Communication service.

This ISP will only allow a limited amount of traffic in the hope of limiting P2P networks. It is known to cause problems with UseNet, VPN, and services such as Apple iTunes Store.

Once again, the media companies are using their influence to hurt consumers.

Editors at iPodNN: Please change or remove this story as it is only a matter of time before the major media picks up this false and erroneous story.
Fresh-Faced Recruit
Joined Apr 2003
User is offline
Single songs, too
0
11/22, 7:29pm, EST
I've gotten intermittent errors like that even just downloading the free song of the week. I think they are bumping up against some thorughput limitations, or perhaps some glitches with their content providers (used to be Akami).
Fresh-Faced Recruit
Joined Aug 2001
User is offline
VidPodCast Error
0
11/22, 8:55pm, EST
I have problems after downloading or double clicking on video podcast files - basically it always crashes iTunes. And yes, I have the latest versions of software installed.
Fresh-Faced Recruit
Joined Jun 2004
User is offline
No album probs here
0
11/23, 3:58am, EST
Just grabbed an album last night - no issues on this end. Must suck to be on Rogers' network...
Junior Member
Joined Jan 2005
User is offline
reason: video?
0
11/23, 6:25am, EST
Never had a prob until I started d/l-ing iTMS videos, esp. TV shows. Apple may be in the process of sorting out their own bandwidth issues now that their hefting vids to people. iTunes > Edit > Check for Purchases has solved everything so far.
Fresh-Faced Recruit
Joined Jun 2005
User is offline
Feeding c|net?
0
11/23, 8:17am, EST
I agree with bwhaler that it's bad enough for M$ lickspittle news-sites to publish F.U.D. about Apple, but it is becoming increasingly common for MacNN to feature un-stories like this one that only lend weight to the stories when they are picked up by agenda driven sites. I'm not suggesting that MacNN only publish good news but at least they should verify their stories and weigh their relevance or significance. "Boy in Denver scratches iPod Nano" stories are not news!!!!
Forum Regular
Joined Oct 1999
User is offline
Except for one thing...
0
11/23, 10:30am, EST
I'm not with Rogers and for the past two days I've been unable to purchase an album I wanted because "it was being modified", which seemed somewhat unlikely.

No, there's a real problem with ITMS recently when trying to purchase albums.
Mac Enthusiast
Joined Aug 2002
User is offline
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