updated 08:05 pm EDT, Wed September 28, 2005
Apple does \"right thing\"
Apple has " by admitting it shipped a number of defective iPod nanos, writes The Motley Fool. The problem only affected less than one-tenth of one-percent of the Nano players Apple shipped, but "the statistic is meaningless to a customer affected, and the publicity could potentially hurt Apple's reputation for quality." By being open about the problem, Apple has helped quell concerns about the player from potential buyers. "For a company often criticized for having an adversarial relationship with customers seeking product support, Apple's forthright offer to replace any faulty iPod nano is a smart and sensible move."