http://www.macnn.com/articles/05/09/28/apple.does.right.thing/
Apple did the "right thing" by disclosing Nano issue
updated 08:05 pm EDT, Wed September 28, 2005
Apple does \"right thing\"
Apple has " by admitting it shipped a number of defective iPod nanos, writes The Motley Fool. The problem only affected less than one-tenth of one-percent of the Nano players Apple shipped, but "the statistic is meaningless to a customer affected, and the publicity could potentially hurt Apple's reputation for quality." By being open about the problem, Apple has helped quell concerns about the player from potential buyers. "For a company often criticized for having an adversarial relationship with customers seeking product support, Apple's forthright offer to replace any faulty iPod nano is a smart and sensible move."
Fresh-Faced Recruit
Joined: Oct 2003
Problems galore!!
I guess they finally learned their lesson from past unwillingness to openly recognize similar occurrences in other products in recent years. I have an iBook G3 that has had eight logic board replacements and is coming up for another one within the next couple of weeks, based on the present smell of melted wax. It took them months to admit that problem. Now, my iMac G5 is in for a logic board replacement due to the well-known scrambled video problem, so both of our household Macs are affected by manufacturing problems. And all this after fifteen years of no hardware-related problems on any of my other Macs. I'm just waiting to see what will happen to my present 60 GB iPod to follow this trend.