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Apple did the \"right thing\" by disclosing Nano issue

updated 08:05 pm EDT, Wed September 28, 2005

Apple does \"right thing\"

Apple has " by admitting it shipped a number of defective iPod nanos, writes The Motley Fool. The problem only affected less than one-tenth of one-percent of the Nano players Apple shipped, but "the statistic is meaningless to a customer affected, and the publicity could potentially hurt Apple's reputation for quality." By being open about the problem, Apple has helped quell concerns about the player from potential buyers. "For a company often criticized for having an adversarial relationship with customers seeking product support, Apple's forthright offer to replace any faulty iPod nano is a smart and sensible move."




by MacNN Staff

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Comments

  1. Xiaopangzi

    Joined: Dec 1969

    0

    Problems galore!!

    I guess they finally learned their lesson from past unwillingness to openly recognize similar occurrences in other products in recent years. I have an iBook G3 that has had eight logic board replacements and is coming up for another one within the next couple of weeks, based on the present smell of melted wax. It took them months to admit that problem. Now, my iMac G5 is in for a logic board replacement due to the well-known scrambled video problem, so both of our household Macs are affected by manufacturing problems. And all this after fifteen years of no hardware-related problems on any of my other Macs. I'm just waiting to see what will happen to my present 60 GB iPod to follow this trend.

  1. bernardb

    Joined: Dec 1969

    0

    Nano is Perfect

    I applaud Apple for being forthright. I suspect however that a lot of the "scratches" and "cracked" screens are simply due to mishandling. I have a Black nano and find it to be perfect in every way. It is a highly sophisticated electronic device and needs to be handled as such. It is not a frisbee or a football...be careful with it as you would be with any expensive gadget!

  1. jarcoal

    Joined: Dec 1969

    0

    re: Problems galore!!

    do you dunk your computers in vats of coffee?

  1. 1zero

    Joined: Dec 1969

    0

    No Problems here!

    I do think that some of the problems may be from mishandling. My nano is perfect and doesn't have a problem at all!

  1. PookJP

    Joined: Dec 1969

    0

    Anti-Bush

    The Bush administration could learn a thing or two about preserving credibility by admitting to mistakes.

  1. henryblackman

    Joined: Dec 1969

    0

    What Adversarial Relation

    What's Motley Fool talking about? I've had nothing but EXCELLENT service from Apple. I've had a couple of problems (iBook and iMac G5 logic board), and they were sorted quickly, without fuss. They seem to have a very good attitude, at least toward me!

  1. koolkid1976

    Joined: Dec 1969

    0

    re:Anti-Bush

    This is exactly why I care so little about politics. Just a bunch of angry people looking for argument with each other. Each side has valid arguments and invalid arguments that they'd defend to the death.

  1. Peter Bonte

    Joined: Dec 1969

    0

    ?

    idunno but wasn't the current 10% malfunction Apple products have today a low industry average?

  1. dootbran

    Joined: Dec 1969

    0

    re: Ant-Bush

    Thats completely off topic and unnecessary here.

  1. macFanDave

    Joined: Dec 1969

    0

    re: Anti-Bush

    That's completely appropriate and needs to be said.

    I can almost see Bush faced with the screen-cracking issue pretending nothing is wrong and saying, "You're doing a heckuva a job, Jobsie!"

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