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Apple announces iMac G5 repair extension program

updated 08:55 am EDT, Fri August 19, 2005

iMac G5 video, power issue

Apple has announced a new for Video and Power Issues. The worldwide program, which applies to first-generation iMac G5 machines experiencing specific problems, extends the original warranty for up to two years and offers free repair of specific video and power issues, such as distorted or scrambled video and loss of video and/or power. The program is available for iMac G5 models that were sold between approximately September 2004 and June 2005. These included iMac G5s with both 17- and 20-inch displays and with processors running at 1.6GHz and 1.8GHz. Apple has listed four different serial number ranges that were affected. The program does not extend the entire warranty, but offers free service and repair of the video/power problems on affected machines for up to two years after the original date of purchase.

"The iMac G5 Repair Extension Program for Video and Power Issues applies to first generation iMac G5 computers that have video or power-related issues as a result of a specific component failure. If your iMac G5 is exhibiting any of the symptoms listed below and your computer's serial number is within the noted ranges, your computer may be eligible for repair, free of charge."

The following serial number ranges are listed by Apple:


  • W8435xxxxxx - W8522xxxxxx
  • QP435xxxxxx - QP522xxxxxx
  • CK435xxxxxx - CK522xxxxxx
  • YD435xxxxxx - YD522xxxxxx

"If Apple or an Apple Authorized Service Provider (AASP) determines that your iMac G5 computer is eligible as part of the program, the repair will be covered by Apple for up to two years from the original date of purchase even if your iMac G5 is out of warranty."




by MacNN Staff

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Comments

  1. jscotta

    Joined: Dec 1969

    0

    Fix overheating issue!

    I just want them to fix the overheating issue!

    BTW…for those still suffering from it, I found my own personal temporary fix for my overheating iMac G5, 1.6 GHz. I closed all open widgets on Dashboard and the computer ceased overheating.

    Strange but true.

  1. apostrophe

    Joined: Dec 1969

    0

    Nuts

    I've never seen a Mac with so many issues.

    I have 5 friends and colleagues who bought the RevA iMac G5s.. and the last of them has just taken his in for replacement. 5 out of 5 is a brutal number. Still though...

    Great machine!

    James BritPod.com

  1. m@

    Joined: Dec 1969

    0

    re overheating

    I fixed my overheating issue by vacuum-cleaning all the dust from the vents on the bottom of the iMac! But just last week i started suffering from the graphics problems with:

    kernel[0]: Graphics chip error! Restarted.

    Occurring more commonly in the system.log

    Never a rev. A again

  1. Eriamjh

    Joined: Dec 1969

    0

    Bad caps...

    I wonder if this is essentially a repair for the G5s with bad capacitors? What a fiasco!

  1. coldfusion1970

    Joined: Dec 1969

    0

    eMac

    I'm soooo glad that i purchased the 1.25ghz eMac instead of the G5 iMac (which had just been released at the time).

    I knew that as the iMac was a new machine/form factor that there might be certain 'teething' problems.

    I think my next upgrade will be a G5 eMac or a Macintel eMac.

  1. monkeyhead

    Joined: Dec 1969

    0

    Not Apple's Fault

    Please keep in mind that the issues plaguing the first generation iMac G5s are not entirely Apple's fault. The capacitors which eventually fail inside the iMac G5 were neither designed nor built by Apple. Instead, Apple and its fabrication facilities relied on suppliers (who relied on suppliers) who took shortcuts with the capacitor manufacturing process.

    Apple is not the only computer company hit by these bad capacitors. Dell also has had series of motherboard and component failures due to these very same bad capacitors. Both Apple and Dell (and one other company) were only made aware of the issue once computers got into the hands of users.

    Apple is clearly doing the right thing.

  1. tabarnak

    Joined: Dec 1969

    0

    re: Not Apple's Fault

    oh come on! who's fault is it for these unstable really bogus machine then? the person who bought it??

    stop taking apple's problem personnaly and get a freakin life!!

  1. manofsuede

    Joined: Dec 1969

    0

    video problem

    What exactly is the video problem all about, I have a 1.8Ghz 20" which i bought off of ebay. It doesn't seem to overheat (processor gets in the 130-140F range) but my screen seems to flicker alot, especially for the first 10-15 minutes it's on. Anybody else have that problem?

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