Power Pack defect

on iPodNN and other websites last week. Many users said their Power Pack for iPod shuffle would not charge the device. "A manufacturing defect that affects some production units of our Power Pack for iPod shuffle has been identified: despite the fact that the Power Pack is providing the appropriate voltage, a connected iPod shuffle may not charge."

"This defect was first reported to us and verified on June 14th as a result of a customer
support call. Upon identification of the potential issue, we immediately ceased all
shipments of the product from our distribution centers. We are currently conducting
detailed testing to determine the cause of the problem and the extent of the problem
(what percentage of products, and which production lots, are affected). We are also
determining how our usually very thorough manufacturing QA processes allowed them
to be produced."

"The iPod shuffle uses an orange indicator light to indicate that it is charging; this light
should illuminate within 15 seconds of being connected to a power source. This orange
light may not come on when the iPod shuffle is connected to a Belkin Power Pack for
iPod shuffle, which exhibits this defect."

"We ask that customers who have purchased a Belkin Power Pack for iPod shuffle and are
experiencing this issue either return the product to the retailer from whom it was
purchased, or contact Belkin directly at 800-2-BELKIN x2064 to arrange for return of
the product. We will continue to offer updates as we determine the cause of this defect.
We sincerely apologize for the inconvenience that this causes for customers who have
purchased the product."

by MacNN Staff