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Apple addresses some trackpad concerns

updated 03:20 pm EST, Wed March 16, 2005

Trackpad problems


An Apple support document details an issue with new PowerBook G4 models where the trackpad temporarily . The issue affects 12-inch 1.5GHz, 15-inch 1.67/1.5GHz, and 17-inch 1.67GHz PowerBook models. Apple recommends using a single finger when operating the trackpad, as "multiple fingers could cause erratic behavior." If the problem is not a result of improper use, Apple suggests resetting the trackpad by placing your entire palm directly onto the whole track pad for 3 to 4 seconds. "In most cases, trackpad operation will return to normal. If so, this resolution should work if you ever see the issue again." Apple says is aware of the issues and is investigating the problems.


by MacNN Staff

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 troubleshooting

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  1. PookJP

    Mac Enthusiast

    Joined: Jan 2001

    0
    03/16, 08:17pm | report spam | Reply |

    Palm!

    Anyone else know about that palm reset? Not that I've ever needed it, but it's still kind of cool to know.

  1. Jeff75

    Forum Regular

    Joined: Sep 2000

    0
    03/16, 08:40pm | report spam | Reply |

    Palm reset

    Yeah, I just got a new 17 inch PB and had the problem so bad on my first unit I had to return it to CompUSA. I have experienced it only about 4 times since on my second one, and I guess I discovered it on my own. Placing your palm over the whole pad does seem to reset it. I'm sorta surprised to hear that it is now recommended by Apple.

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