Apple makes changes to UK iBook repair program

Apple is now charging UK customers shipping and handling fees for repairs unders its iBook Logic Board Repair Extension Program, which provides free repairs for faulty components in older versions of its consumer laptop. The Inquirer: "The change means that users who previously would have had the cost of the repair covered totally by Apple will now have to pay shipping and handling both ways, or take the computer into an Apple Authorised Service Provider. However, netizens from the US are still able to have their iBook repaired free of charge....Our source claims that Apple is squeezing retail and support firms so tight in the UK, that many are not accepting these logic board repairs unless the iBook has been bought from their stores. Some stores have such a backlog of iBook repairs that they are refusing to take on more, we are told."

Filed under: troubleshooting