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Doctor Mac Direct offers phone, internet-based help

updated 11:35 am EST, Mon January 31, 2005

Doctor Mac Direct launches

Bob "Dr. Mac" LeVitus today announced the grand opening of , a new service for troubleshooting, technical support and training on virtually any Macintosh software issue. Users can receive help from a Macintosh expert via phone support (1-877-DrMac4U) or via the Internet. Doctor Mac Direct also offers online interactive training, assistance with system migration, pre-purchase buying advice, and more. The pay-for-support service ($30 per 15 minutes) offers a combination of telephone, email and a web-enabled control software (requires a broadband connection and automatic installation of a Safari plug-in) for remote troubleshooting/problem resolution. Doctor Mac Direct guarantees resolution in the time estimated or will continue working toward resolution at no additional cost.




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