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.Mac maintenance causes iDisk woes

updated 02:30 pm EST, Tue January 25, 2005

.Mac/iDisk problems


Apple's .

"Apparently accurate synchronization is now dead according to the Apple .Mac discussion boards. People who went to sleep on Friday with functional iDisks (like me), woke up on Monday with empty local iDisks. For most, their data is gone -- replaced by empty folders. Perversely, deleting the local iDisk returns access (and a view) of one's data on the Cupertino servers -- but virtually every subsequent attempt to synchronize a local iDisk via the Preference panel yields empty folders on the local Mac."



Although Apple acknowledged the problem earlier, the company has apparently restored a "green light" status to .Mac iDisk service, despite continuing problems: "Adding insult to injury, the .Mac Status lights for iDisk have returned to "green" (after a brief acknowledgment of "orange") yet problem continue for most, with no resolution or posted explanation in sight. Emails to the .Mac support team remain unanswered, and -- of course -- calls to Apple support simply reroute users to the emailing the mute .Mac support team."


by MacNN Staff

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  1. AirRon

    Junior Member

    Joined: Jul 2001

    0
    01/25, 03:05pm | report spam | Reply |

    that explains it . . .

    So . . . that's why I lost those files and idisk failed to sync last night . . .

    .Mac has treated me fin, but when it hasn't, support has STUNK. The lack of a more human (and, er, detailed) explanation is lame.

    How can we get Apple's attention?

  1. dolfox

    Fresh-Faced Recruit

    Joined: Jan 2005

    0
    01/25, 03:13pm | report spam | Reply |

    too dependent on tech...

    dang it, will i ever learn? I have three macs in different locations and .Mac/iDisk has been awesome for letting me work at any location with every computer being updated automatically, then this issue happens and I loose a days (a lot) worth of work...I back up every evening, but my iDisk went down in the afternoon and corrupted some of my most important files....

    frustrating

  1. beeble

    Fresh-Faced Recruit

    Joined: Mar 2004

    0
    01/25, 03:33pm | report spam | Reply |

    Problem with 1 Mac

    I use my iDisk between three macs and only had sync problems with one of them (it's on 24/7 and the others were either off or set to manual syncing). When I found the problem I did a manual sync on one of my other machines and it worked fine. Files that were missing on my first mac were present on my second so I turned off local syncing, deleted the disk image and turned syncing back on before going to bed (I have lots of stuff on my iDisk). I woke up to find my mac was frozen. I restarted resynced the iDisk and everything was fine.

    It was a weird set of problems but I didn't loose anything, probably because I had a good copy on another machine.

  1. theduffsronme

    Fresh-Faced Recruit

    Joined: Sep 2004

    0
    01/25, 03:54pm | report spam | Reply |

    Backup my Backup

    I guess the answer is, you can never have too many backups. When I'm sharing work among machines at different locations, I back everything up to cd, as well as iDisk.

  1. z10n

    Fresh-Faced Recruit

    Joined: Oct 2003

    0
    01/25, 04:58pm | report spam | Reply |

    Nice

    Looks like I got out of dotMac just in time. At least other web hosts (lunarpages.com) value such things as 99.9% uptime and daily cron-based backups. With apple you're lucky if it doesn't take an hour to copy a 20MB file to iDisk.

  1. shawnce

    Fresh-Faced Recruit

    Joined: Nov 2000

    0
    01/25, 05:02pm | report spam | Reply |

    Only had temp issues..

    For me I only had temporary sync issues with my local copy of my iDisk, some messages popped up etc. As of late yesterday sometime things are fully back to normal and no data lost (had a archived copy to compare against).

  1. theduffsronme

    Fresh-Faced Recruit

    Joined: Sep 2004

    0
    01/25, 05:05pm | report spam | Reply |

    Did z12n write an ad?

    I love it when folks come onto a board and hawk a product. Maybe MacNN should give them a bill for advertising.

  1. mjtomlin

    Fresh-Faced Recruit

    Joined: Oct 1999

    0
    01/25, 06:47pm | report spam | Reply |

    Backups...

    Believe me, you can never have too many backups... While the .Mac backup service is convenient, you should also have a local backup, such as an external hard drive or CD/DVD burner. And even those are not guaranteed to last for ever.

    External CD and DVD writers are very cheap these days ... do yourself a favor and go buy one.

    I actually do my incremental backups to an external hard drive and then every month or so back that drive onto DVD's and CD's Might seem like overkill, but after losing some music I bought from the iTunes Music Store, I'm not taking any more chances!

  1. LouZer

    Fresh-Faced Recruit

    Joined: Nov 2000

    0
    01/26, 12:26am | report spam | Reply |

    No problems here

    I checked my disk and all seems fine. i don't have a local image anymore (always seemed more trouble than it was worth, plus I was running out of disk space). And I know I'm one of the few, but I can't remember the last time I had issues with .Mac (I don't even recall losing email).

  1. dolfox

    Fresh-Faced Recruit

    Joined: Jan 2005

    0
    01/26, 10:28am | report spam | Reply |

    dudes...

    when i say i backup my files on idisk, i mean i back up the files that i have in my idisk to a cd, not to idisk...i just got bit in the a** before i could even do that...

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