Netopia rolls out eCare 4.0 support solution
updated 08:20 am EDT, Mon August 16, 2004
Netopia eCare 4.0
Netopia today introduced , an upgrade to its virtual support solution for service providers and enterprises. eCare 4.0 is completely Web-based and requires no software pre-installation, although a plug-in for Mac users is required in order to use the Desktop Assist, Desktop Observe, Invite Assist, and Invite Observe services. Version 4.0 adds support for Safari, session recording, and the ability to customize support information into an unlimited number of reports. eCare 4.0 is available as a subscription-based, hosted solution and as a stand-alone server product. The server "should run on any platform that supports Apache Web Server and the Resin Java servelt engine." For pricing information, contact Netopia.
