updated 02:15 pm EDT, Tue August 10, 2004
Apple lands top honors
Apple received the in both the desktop and notebook categories in PC Magazine's 17th Annual Reader Satisfaction Survey: Apple scored an "8.8 in desktops, significantly better than the industry average of 7.8, and 9.0 for notebooks, also significantly better than the 8.0 average. These scores qualify as excellent on our 1-to-10 scale, earning the company Readers' Choice awards for both categories. At 9.0 for desktops and 9.2 for notebooks, Apple's impressive reliability scores are at least a point higher than the industry averages. Nearly all respondents to our survey who supplied quotes about their Apple desktops found them extremely reliable. Compared with other brands, a much lower percentage of Apple desktop systems needed repairs over the last year."