updated 01:55 pm EDT, Tue May 4, 2004
.Mac support changes
Apple this week from a forum-based system to an email-based system, discouraging discussion and peer comments/help on user experiences/problems with the paid services from Apple, according to Macworld UK. According to a note from the company, Apple said that all .Mac support would be handled by email and promised that all outstanding support requests will be resolved: "To get help, members must visit an index page that guides them to the appropriate support area for their problem, Mail or Homepage, for example. On those pages, users will find FAQs and links to more information. They will also find new email forms to use if the answer isn't there."