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Apple investigating iPod update problems

updated 11:30 pm EDT, Thu April 29, 2004

iPod update problems?

Apple said Thursday that it is that some iPod owners have had trouble updating their devices to take advantage of the company's latest version of its iTunes jukebox software, according to CNET "a number of iPod owners say that when they run the software that is supposed to upgrade their devices, the software cannot detect their iPod. 'Apple is aware of a few isolated reports and is looking into it,' the company said in a statement provided to CNET Apple encouraged those who encounter a problem to contact AppleCare."

by MacNN Staff





  1. sxtxixtxcxh

    Joined: Dec 1969


    first gen..

    i've got a 1st gen 5 gig ipod.
    updated without a problem.
    haven't tried using apple's lossless compression though...

  1. DeKU

    Joined: Dec 1969


    3rd gen no prob

    i updated my 3rd gen 20 gb ipod w/ no probs. i wonder if this is a winpc prob or a mac or just general prob.

  1. Xirt

    Joined: Dec 1969


    no lossless

    you need a 3rd gen ipod to use the lossless compression as far as a i was aware. it won't work with a 1st gen ipod.

    i updated my ipod, imac & work pc yesterday with all the latest software & firmware without any problems.

    itunes did crash on me once when trying to register for the itms to download a free tune, but i am outside of the usa, so that might be related.

  1. Toadie

    Joined: Dec 1969


    Having Update Problems

    I have the 40G iPod and tried to update via 'software update' in sys prefs only to have iTunes tell me that there was no iPod found (even though it was showing on the desktop). Thinking that I could get around iTunes by downloading the update directly, only too find that my iPod was still not connected (still showing on the desktop mind you). The Dialog which presents itself has two buttons 'Update' & 'Restore', neither of which I can select. Now to make my iPod show as connected within iTunes I have to cancel the software update dialog each time I start I tunes, any ideas?


  1. Deal

    Joined: Dec 1969


    Citizen Kane

    Don't know, but this is what I would try.

    Reset the iPod

    Zap your PRAM

    Trash iTunes Prefs

    Do a repair privileges from disk utility

    Of course, make sure you are on iTunes 4

    Anybody have any more ideas?

  1. mbakkermacnn

    Joined: Dec 1969


    2 updaters.

    After running "Software Update" I found a folder called "iPod Software Updater" in my "Utilites" folder.

    It contains 2 updaters, one for the old iPods and one for the later models I presume:

    iPod Software 2.1 Updater (might have been there already)
    iPod Updater 2004-04-28 (the new one)

    Not being aware of the fact that NOT all versions of the iPod would update to firmware 2.1 I picked the top one to update.

    However, have a first generation iPod, that didn't work.
    The second one did and it upgraded the firware to version 1.4.

    So pick at least the right one. See what happens.

  1. dwishbone

    Joined: Dec 1969


    just fine here

    got a 3g 30 formatted as FAT and it works just peachy on my macs and my pc at work.

  1. kkemper

    Joined: Dec 1969


    Not an iPod issue

    I don't believe that this is an issue with the iPod. I tried running the updater from my TiBook and had the same issue as described above (repeatedly). I switched over to a newer PowerBook and ran the install with no problem. Seems to be a Firewire issue.

  1. hybrid

    Joined: Dec 1969


    Got my original to work

    I think there may be a problem with the Software Update version of the 2004-04-28 updater. When i ran this one, the updater did not recognize my iPod, even though it was mounted on the desktop.

    I downloaded the Web version of the updater from and re-installed it, and it seems to have worked fine.

  1. absmiths

    Joined: Dec 1969


    Happened briefly

    It happened when I first tried to update my iPod. I quit iTunes, unmounted my iPod, quit all the updaters, etc, unplugged the iPod and plugged it back in. It worked fine that time and now I am at version 2.2. It is annoying that software update says iPod 3.0 but it installs 2.2.

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