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Apple expands iBook Logic Board Repair program

updated 10:55 am EDT, Thu April 29, 2004

iBook Logic Board Repair

Apple has updated its , Apple says it will reimburse customers with eligible iBooks for the cost of repairs covered under this program, as well as repair any eligible iBook experiencing problems.




by MacNN Staff

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  1. sbjordal

    Joined: Dec 1969

    0

    Apple contacted us

    They are indeed proactive...I'me gotten several letters from Apple about ibooks we sent of to repairs.

  1. sailin74

    Joined: Dec 1969

    0

    iMac's

    Too bad they haven't figured out that iMac's were dying from a bad video card by the hundreds. "My screen just quit"

    -
    Jason

  1. geekstud

    Joined: Dec 1969

    0

    Still hosed

    My 600 MHz iBook with serial number UV151* seems farther than ever from a motherboard replacement. It's been unusable due to video chip failure for almost a year...

    -Nathan

  1. ethical_paul

    Joined: Dec 1969

    0

    Proactive?

    Yes, if you define proactive as denying a problem for months/years, then denying that the problem affected certain machines, then finally accepting some responsibility.

    No help for us hinge backlight failure folks, either.

  1. bauhaus

    Joined: Dec 1969

    0

    nee Retroactive

    I think he was looking for the word "retroactive" not "proactive."

    (Unless he truly doesn't understand what proactive means.)

  1. ethical_paul

    Joined: Dec 1969

    0

    Proactive

    No, I think he means proactive in that he got a call from Apple rather than him having to call them, which, in a very limited view, is indeed proactive.

    My point was that in the big picture they have been far from proactive about this problem, not to mention my broken backlight hinge wires, which they have refused to acknowledge at all.

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