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http://www.macnn.com/articles/04/01/20/more.cnet.redux/

More CNET redux: dissecting another 'biased' article

updated 08:45 am EST, Tue January 20, 2004

 

More CNET redux


Alex Graham has posted that offers more insight into the "CNET bias" by dissecting a recent commentary piece by CNET News.com Executive Editor Charles Coooper: "If there is anything I want people to take from these two blog entries, it is that this type of journalism is not only irresponsible, it is worthless. Sure, I respect the right for a commentator to voice his opinions, but please write something that has some actual insight into the topic it covers. Otherwise it has zero credibility, and it is biased and not balanced."


by MacNN Staff

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  1. MacNN.com Reader

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    Joined: Jul 2001

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    01/20, 08:58am | report spam | Reply |

    O

    Is Coooper showing us his 'O' face?

  1. MacNN.com Reader

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    01/20, 10:10am | report spam | Reply |

    They have nerve!

    I gotta hand it to them, they have nerve ok.

    Hey, how about this article by C|net about Dell?
    I found it resembles the entire PC industry as per my own lengthy experience prior to moving over to the Mac platform. For good.

    Here is a quote:

    "Not to bore you, Michael, but my saga began when, for probably the first time in my life, I needed customer service from Dell. I had ordered an incorrect memory upgrade component for my Dimension 8200 computer--which was no one's fault but mine--and I needed to exchange it for the right part, which would require some help from your customer service group.

    Sounds simple, right? And it should have been, but making that exchange took about seven hours of telephone time--and an enormous dose of the sort of patience I'm not well known for--with your customer service people.






    Just getting to the point of understanding what the issue was took several phone calls.
    The first part of the problem was a registration system breakdown. It turned out that your database had no record of my computer's existence, and your people would not help me with my memory problem until that was corrected.

    Just getting to the point of understanding what the issue was took several phone calls, which revealed a second problem. Your menu system, which is largely incomprehensible to begin with, is inconsistent. Dial the same number twice and you will get two different menu systems. I counted at least four different menu systems altogether. Try it. You'll be amused, I'm sure. "

    Rest of the article is here:

    http://news.com.com/2010-1042_3-5130816.html

  1. MacNN.com Reader

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    01/20, 11:08am | report spam | Reply |

    castro

    jobs and castro, i like it...

  1. MacNN.com Reader

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    01/20, 11:52am | report spam | Reply |

    Alan, Apparently

    Err...Apparently, it's Alan Graham, not Alex...

  1. MacNN.com Reader

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    01/20, 12:19pm | report spam | Reply |

    Bottom Line

    Mac users should boycott c|net sponsors, and tell them why. Until I get a promise that Charles Cooper and Paul Thurrott are not writing for them anymore, no sponsor of c|net is getting my business.

  1. MacNN.com Reader

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    01/20, 12:46pm | report spam | Reply |

    Goes both ways

    "So Mr. Cooper, how is it I can take you or your publication seriously when you berate me and millions of Mac users in the world with your particular disdain?"

    If Graham is serious, he should also let Mac users know that using words like M$ (so 1999, by the way), Windoze, PeeCee, Dull, etc also do not endear Mac users to the the billions on PC users out there which further cause them to treat Mac users with disdain.

    Who cares, you might ask? Well, the Windows world could care less that 2% of the market is unhappy at them. The Mac world need to win over the PC world as much as it can (i.e Switch ads, iPod, etc).

  1. MacNN.com Reader

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    01/20, 03:14pm | report spam | Reply |

    Thank You

    Thanks for a very well written and poignant essay!

  1. MacNN.com Reader

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    01/20, 07:22pm | report spam | Reply |

    Disdain?

    "If Graham is serious, he should also let Mac users know that using words like M$ (so 1999, by the way), Windoze, PeeCee, Dull, etc also do not endear Mac users to the the billions on PC users out there which further cause them to treat Mac users with disdain."

    When I want PC users to be endeared to me, I'll start following your advice right away... ;-)

    I'm a PC user also and I don't begrudge my Mac user side from berating my PC user side. My PC user side deserves it for putting up with all the c*** on my Dull PeeCee running M$ Windoze.


    - Maclectic

  1. MacNN.com Reader

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    01/20, 10:23pm | report spam | Reply |

    Maclectic

    Well, you should talk to your psychiatrist about your problem and starting taking your pills.

    Steve apparently think the PC crowd is important and berating them won't get Apple anywhere.

  1. MacNN.com Reader

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    01/21, 12:23am | report spam | Reply |

    EXCELLENT ARTICLE

    GOOD JOB MACNN FOR THOSE WHO HAVE A MINUTE, IT IS A GREAT READ!!

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