http://www.macnn.com/articles/04/01/07/livetime.support.2.5/
LiveTime Support 2.5, LiveTime ACN program launched
updated 12:50 am EST, Wed January 7, 2004
LiveTime Support 2.5
will ship later this month with a new "dashboard" for technicians, which provides instant access to key metrics about cases and performance for each user. The J2EE web-based technical support and Help Desk solution offers a comprehensive scalable support infrastructure for organizations. A new LiveTime ACN program offers dedicated, customized evaluation versions for periods up to a month to qualified prospects.
