It's not because Apple has a higher ranking than most other PC manufacturers it necessarily means Apple should not be concerned about quality problems. Wether you want to admit it or not, quality with Apple products has been an issue for the past months : iPod battery life, 15" PowerBook white spots, G5 video cards, G4 iBooks... but I guess you're right, there is no reason to mention these... Apple is still doing better than PC makers, right ?

I love Apple but...

The whole iBook video problem and the subsequent denial IS REAL. I had a 700 Mhz iBook where the video died twice (and Apple fixed the same faulty part twice in 2 months). I eBayed it after the second repair with appropriate docs and warnings. Apple has yet to admit there are severe logic board / video cable problems with the last gen G3 iBooks.

The iPod battery issue is somewhat more debatable because of the nature of Li-Ion batteries.

"Apart from the "Market Share and ipod battery replacement 'lie", here is some reality. Apple did respond to the ipod incident after it was reported that a suit was being sought about the battery issue, possibly coinciding with ipodsdirtysecret. Thats a fact -deal with it. "

Apple began offering an iPod battery replacement on November 14. ipodsdirtysecret.com was only registered on November 20. Before telling people to deal with facts, you should actually find out what they are.

What I find amazing is that no article are ever published about PC issues. Dell, Gateway, HP, etc;, all have made computers and products that weren't up to par - yet the media isn't about to jump on them.

I agree to an extent, but I suppose the difference is that PCs are so much cheaper, it's sort of a "you get what you pay for" arguement. By that same token, if you spend half as much for a faster computer and something goes wrong, you can generally find a friend or local store that can fix it; the same is not always true of Macs (and I'd rather Apple fix my Mac anyway, now that the Apple Store is close by).

Apple's marketshare is about that, if not a touch less, globally.

It's sad that people are able to create a website, vandalize property, out-right lie and still recieve news coverage. That's the culture we live in now.

People believe most of what they read on the internet, whether it's true or not. They think that because McDonalds gives them fast food in 2 minutes or they have 200 channels of TV, that service should be instant. People think that 'protesting' or 'suiting' someone is always the best option - rather than seeking constructive answers. Ignorance is often confused as knowledge.

Can't you just hear someone saying, "I'm going to suit Apple so they'll change their policies!". Really, how noble. In the meantime, lawyers are getting rich off your ignorance and Apple has to hire one more full-time lawyer to deal with harrassment.

From the News.com article: "Most of the complaints pertain to a particular iBook model with dual USB ports, and many users say the problems started to show up just after the computer came out of warranty."

Wow, you know what? I bet Apple's just doing this on purpose. Steve and all his minions are sitting in a room and saying, "Let's s**** over the customer. We'll put a little timer on the logic board that will make it go crappy after 13 months! We're evil and we love it!!!" I'm sure that's what they're doing, it's the only logical thing to think.

We now longer give the benefit the doubt to anyone. People take inconvienances as an insult. "I bet Apple did this just to hurt ME!" I own an iBook, actually one of the models in question, and have had no problems. I also bought AppleCare just in case something does go bad. Do you know why I did this? Because I take responsibility for my own actions.

If you choose to buy something with a one year warranty. That product than has an issue after the warranty has expired. "I should suit them!" No, you should have shopped around. You should have realized that if something does fail, and it's not covered under warranty, you're covering the cost of getting it fixed. This is no different than TV's, car's, dvd players, heck anything.

But shopping around isn't anything lovely "Mac Community" is about to do. For as much as some users want to complain, they'll still continue to buy. "My iBook failed, but I can't wait to buy a Dual G5 with more processor power than I need!!!" Again, throw logic out the door. Consumers know what the warranty is before they buy something. "I've had a Mac for 15 gazillion years, they never fail. I don't need no stinking extended warranty!" And then something does go wrong... "How dare Apple make a crappy computer and how dare I have to pay for something out of warranty!"

Logic, common sense, accountability, have no place in the Mac Community. This is why PC users laugh at Mac users.

http://ipodbatteryfaq.com/

I have an ibook that has had the logic board replaced TWICE since april. Apple NEEDS to address this issue. Im GLAD its getting so much attention, because im tired of dealing with these quality control issues. All of you who are slamming these reports OBVIOSLY havent had to deal with any of the problems associated with these product. Who REALLY cares about marketshare when your own machine is useless, as are hundreds or thousands of others with the EXACT same logic board issue that apple refuses to admit is even a problem.

I have an ibook that has had the logic board replaced TWICE since april. Apple NEEDS to address this issue. Im GLAD its getting so much attention, because im tired of dealing with these quality control issues. All of you who are slamming these reports OBVIOSLY havent had to deal with any of the problems associated with these product. Who REALLY cares about marketshare when your own machine is useless, as are hundreds or thousands of others with the EXACT same logic board issue that apple refuses to admit is even a problem.

I have an ibook that has had the logic board replaced TWICE since april. Apple NEEDS to address this issue. Im GLAD its getting so much attention, because im tired of dealing with these quality control issues. All of you who are slamming these reports OBVIOSLY havent had to deal with any of the problems associated with these product. Who REALLY cares about marketshare when your own machine is useless, as are hundreds or thousands of others with the EXACT same logic board issue that apple refuses to admit is even a problem.

I'm not suprised to hear about this distorted reporting - it comes from Reuters - known for fabrications.

Welcome to a world created by liberals - and it's only the beginning.

"Apple began offering an iPod battery replacement on November 14. ipodsdirtysecret.com was only registered on November 20. Before telling people to deal with facts, you should actually find out what they are. "

You fail to account for the fact that the video was in circulation weeks before the website name was obtained. Furthermore, Apple got wind of what was to come, for 600+ posters lining the city streets had been labeled with the "18 months" stencil.

Nice try, but your pro-Apple agenda is clouding your mind and making you look like an a**.

Complain, complain, complain.

Why don't you Americans find another 3rd world nation to invade, or go buy your Hummer and destroy my world some more.

God, i am so sick of your USA c***. If only Japan had fared better in WWII......

Yeah, Japan should have invaded Hawaii in WWII when they had the perfect opportunity to do so. It would have totally crippled the US Pacific Fleet, make Australia ripe for the picking and cleared the way for an invasion of the West Coast of the US by 1942-43.

Now they should fix their iBook design. I've had to personally send in over 200 of those things. The latest issue is outlined at www.macfixit.com (logic board/video issues). We've spent a lot of money on this problem even though it's Apple's bad design that's causing the problems.

Where are all the "rave" reviews for Jonathon Ive on this one (iBook)? Such a reknown industrial designer would never have let something like this falter, would he?

That's why Apple won't admit their errors, because in doing so would be to admit Ive's s****-ups. And we all know Ive is the poster boy for Apple design.

Jonathon Ive: father of the defective iBook.

It is not surprising that the apologists would put their spin on this issue. Again, "Thou infidel, speakest against the Deity!"

Fact is that Apple responded because of the ipod dirty little secret threat, as mentioned, the video was out long before the sight. They saw the issue, and according to the site, "made it right" with the replacement.

But not until they saw a brewing PR problem. However, the greater issue here is the ibook. Yes, people are responding to it in droves, whether after the warranty or not, if it is a manufacturing defect, it should be fixed and admitted to.

I have copied over 100 messages from Apple's support site that were removed simply because they mentioned the defect. Apple apparently responding to reports of removing message is leaving the threads alone.

Reuters just mirrored the reports by Macfixit, Macintouch, Appleinsider and others. The issue is there, it's huge, and it won't go away.

I repeat, the Apple ibook is a techically flawed product and should be recalled or a RMA simular to the 5300/190 repair program should be intitiated.

Anything less is unacceptable.

since May have been available using Belkin's batttery adapter. A full 5 months prior to Neistat's Brothers complaints. While there is no excuse for Apple not to have given them the Belkin solution there are numerous other solutions as well:

http://www.ipodbatteryfaq.com/

"Why don't you Americans find another 3rd world nation to invade, or go buy your Hummer and destroy my world some more"

Thanks, WE WILL!

Well, I've had an iBook since May and haven't had a single problem with it yet. The real question that needs to be asked is "How prevalent is the problem". There are some users who have the problem and can't seem to get it fixed. There's others that don't have a problem at all. However, on forums like these, you generally don't hear from the x% of people who don't have problems, just the y% that do, so x could be 20 or 50 or 99, and y 80, 50, or 1. Who knows for sure???

Oh, yeah, I'm also going to start a class action lawsuit against Dell because my DVD-RW drive in the thing won't burn Cds anymore (and I'm too cheap to find out if the DVD burner in it is working or not)! And talk about a class. There's more Dell users who have problems than total mac users. Where's my press coverage.

Yes, Apple needs to own up to any defective products they produce. But why is it only Apple that gets the bad press? A very large corporation in the Midwest signed an exclusive contract with Dell for their computers. They started to suffer large numbers of unrecoverable hard drive failures, and it wasn't until AFTER they threatened to sue that Dell agreed to replace all the hard drives. My employeer also recently switched to Dell and a year later laptop harddrives are failing left and right. Yet these stories never make the press...guess it's only safe to pick on the little guy (Apple).

Why anyone thinks Dell (or any other PC manufacturer) is any better than Apple when it comes to quality is beyond me.

"I have copied over 100 messages from Apple's support site that were removed simply because they mentioned the defect. Apple apparently responding to reports of removing message is leaving the threads alone."

Someone really needs to get laid.

The press has to attack Apple given the ultimately few chances it gets. Anything to get people to lump all of Apple's products into "it's all c*** too" helps lull the world back into accepting the c*** foisted on the public by the rest of the industry. If the world suddenly woke up and demanded all computer manufacturers and software engineers to raise their record for quality and performance to Apple's level, there'd be a lot of big names that wouldn't be able to cut it. And given the amount of money we're talking about, that's something extremely scary to those who are currently raking it in off the sleeping populace.

If Apple has replaced your logic board for free then there is no basis for a lawsuit.

"Apple began offering an iPod battery replacement on November 14. ipodsdirtysecret.com was only registered on November 20. Before telling people to deal with facts, you should actually find out what they are. "

You fail to account for the fact that the video was in circulation weeks before the website name was obtained. Furthermore, Apple got wind of what was to come, for 600+ posters lining the city streets had been labeled with the "18 months" stencil.

Nice try, but your pro-Apple agenda is clouding your mind and making you look like an a**.

s".

"Why don't you Americans find another 3rd world nation to invade, or go buy your Hummer and destroy my world some more., God i am so sick of your USA c***. If only Japan fared better in WWII....."

1. Most third world nations are not worth invading, except for those that develop WMDs and sponsor terrorists which attack us on our own soil. There are some worth it such as:

a. Syria
b. Iran
c. Libya
d. North Korea (Even China is pissed at them)

2. (Japan, and your world)
Well, it isn't "your" world, because if it was it would smell like someone that didn't bath for a month and reaked of armpit odor, like most Frenchmen.

3. Hummer: Yeah baby.


"Whiny Americans, Japan should have invaded Hawaii in WWII when they had the perfect opportunity to do so. It would have totally crippled the US Pacific Fleet, make Australia ripe for the picking and cleared the way for an invation of the West Coast of the US by 1942-43."

You need to learn some history, and get your facts straight.

1. Japan did cripple the US Fleet, yet with daring and brave men the USA extended themselves into TOKYO and bombed the s*** outa the slanty-eyed n*** followers. The USA perservered beyond what anyone could imagine to win the war for the WORLD against the n**** in Germany and Japan. Without the US factories retooling and putting out small and light armored vehicles and planes, we would have lost. This says much for the greatness of American and Americans. Don't f*** with us.

2. Japan now occupates Hawaii, as Japanese is the second language there you f***-wad.

3. Austrailia ripe for the picking? Uhm-right, ok, whatever you say. You must be Japanese, because only a j** would want that rock. BTW: Kudos to the Australians and Brits who fought alongside the USA in WWII.

Finally, we are pretty much sick of the rest of the world too.
Nobody helped us in IRAQ, yet those who sold arms illegally to them want to be paid all of a sudden... Forget it losers.

- Russia
- France
- Germany

No helpy, no payola.

I hope the USA profits greatly from our victory over the evil Saddam Whos-insane regiem... and keep on moving around the middle east beating up their bully's that support terrorism agains US interests and friends around the world.

Hey, do you like apples?
Well, how do you like them apples?

I will attest that Apple has higher standards than DELL or any PC manufacturer.

I have had too many computers (PCs) DIE on me and have yet to have one problem with my PB. (Knock on wood).

Apples last longer and are much more pleasing to work with.
I just installed XP on a client's computer and had nothing but conflict after conflict! It took days to get all their hardware to work. Plug and Pitch is my new saying.

I'm sick of DELL and PC apologists coming to this board and trolling around. They are just pathetic losers.

If you have a problem of the same sort 3 times in a row, under teh United States Lemon Law" you are owed a new computer or a REFUND.

Worked for me when I had 3 laptops from COMPAQ DIE on me....
3 times the same problem for each.

Didn't see anyone ripping Complaque.

It's too bad the iBook and iPod complaints are getting thrown into the same basket...

That said, the battery replacement and AppleCare programs for the iPod had NOTHING to do with the Neistat brothers, the spraypainting campaign, or the video. Nothing.

The programs had been in planning for MONTHS - yes, months; there is a lot of work that goes into seemingly simple programs. They had been in the works since early summer, before Casey Neistat ever had his first contact with Apple about the issue, before one ounce of spraypaint was sprayed, before one second of film shot, before one email forwarded. For those that still don't comprehend: the Neistat brothers had NOTHING to do with the AppleCare programs for iPod. Are you dense, or do you think it's just dumb luck that Consumer Reports consistently ranks Apple #1 in customer support, technical support, and product quality? Does Apple have problems? Sure. But it's a f*** of a lot less than you'd have with ANY other manufacturer, and that's a pure statistical fact.

Does Apple sometimes drop the ball? Sure. Should Apple have had a battery replacement program available earlier, all along, or even just had a statement other than "Sorry, you have to buy a new iPod." Absolutely. But was Apple "forced" into releasing the battery program because of bad press? Nope. Now I can see that the new theory is that, when the whole ipodsdirtysecret.com campaign has now been shown beyond a shadow of a doubt to have nothing to do with it, people are going to start saying "Oh, well the video was being forwarded around for WEEKS before that, and Apple knew it was going to be a PR disaster blah blah blah." Listen, dumbasses: Casey Neistat's first contact with Apple was in September. Apple had the battery program in planning since JUNE. f****** JUNE. What about this do you fuckers not understand?

Face it: the timing is a coincidence; Apple release the AppleCare programs for iPod on its own. Did they perhaps do it in reponse to an increasing number of customers contacting Apple with issues? Sure. That's called RESPONDING TO THE CUSTOMER. Did they do it because of the Neistat brothers? Nope, not in the slightest. If you want to keep thinking they did, go right ahead.

"I have copied over 100 messages from Apple's support site that were removed simply because they mentioned the defect. Apple apparently responding to reports of removing message is leaving the threads alone.

Reuters just mirrored the reports by Macfixit, Macintouch, Appleinsider and others. The issue is there, it's huge, and it won't go away."

100 posts to a tech support forum does not indicate that the problem is huge. 1000 posts would not either. There are millions of dual USB iBooks in circulation. You would need thousands of people having the problem in order for it add up to even a 1% failure rate.

100 posts does not even equate 100 instances of the problem. Were all 100 posts made by different people? Were all of the posts made by people who were actually having the problem themselves?

The reports from Reuters, Macfixit, Macintouch, Appleinsider and others are all just repeating the same information coming from the same sources. Repeating the claims over and over in various media will spread the story but that does not mean that the problem itself is any bigger.

...the problems are real; my 600 MHz iBook is an example, having died 6 months after the 1 yr coverage period. I love and have purchased Apple products, but neither the company nor Steve are nearly are flawless as some would care to believe. Apple should have done the Right Thing already and repaired all the broken iBooks suffering from the logic board DESIGN FLAW; now they have to play catch up and in the mean time suffer from some much-deserved negative publicity.

Even though it's completely off topic, and may even be a joke, the idea that Japan could have invaded Hawaii is ludicrous.

A long range air attack on the fleet is one thing, but sending enough troops to attempt to occupy, across the Pacific, without crippling their war efforts elsewhere, would have been impossible. Just like how we didn't invade Japan, even with technological and numerical superiority.

Also, Japanese is not a second language in Hawaii, even metaphorically, despite the amount of tourists in Waikiki. Yet Hawaii is rich with Asian and Pacific Island culture.

In any case, a few people whining about their iPods does not "Whiny Americans" make. It also does not mean that Japan (a significant ally, I must point out) "should have" invaded us, for some unnamed, probably irrational reason (to stop us from whining, I presume).

And furthermore, if you're going to rant from your high horse, use a spell check, especially if it's an _angry_ rant.

perservered = persevered
occupates = occupies
regiem = regime

Anyway, perhaps we should talk about the _topic_.

In repose to the idiot who speaks the "Truth"
Get a clue you fuktard.
Apple saw the problem and rectified it, it doesn't happen overnight, you actually thing that two morons, who probably misused the iPod, actually had any influence in this matter. If you do, I say you are dumber than I give you credit for.

"Apple Apologist" Who's apologizing for Apple? if the 99% of the people have no problem with their product and telling you they are not having problem they are an "Apologist"? Its the facts speaking for itself. I have a 1st generation G4 that still works, have a iBook that works, I have a G4 Laptop that works, and iPod that works. So am I the lucky few or majority?

You need to get over your "higher-than-thou" approach here a******. You think you know more than others, and you can all of sudden make people see the light! People already know the facts, you are just being an a**.

amen brother!

..MacNN whores!

Never seen so many misguided apple apologists in one place.

Of course, if this was microsoft, they'd be all over them.

f****** hypocrite readers of MacNN

the above comment made me laugh pretty hard. some people just don't get it.

“Even though it's completely off topic, and may even be a joke, the idea that Japan could have invaded Hawaii is ludicrous.

A long range air attack on the fleet is one thing, but sending enough troops to attempt to occupy, across the Pacific, without crippling their war efforts elsewhere, would have been impossible. Just like how we didn't invade Japan, even with technological and numerical superiority.

Also, Japanese is not a second language in Hawaii, even metaphorically, despite the amount of tourists in Waikiki. Yet Hawaii is rich with Asian and Pacific Island culture.

In any case, a few people whining about their iPods does not "Whiny Americans" make. It also does not mean that Japan (a significant ally, I must point out) "should have" invaded us, for some unnamed, probably irrational reason (to stop us from whining, I presume).

And furthermore, if you're going to rant from your high horse, use a spell check, especially if it's an _angry_ rant.

perservered = persevered
occupates = occupies
regiem = regime

Anyway, perhaps we should talk about the _topic_.”


You are a very intelligent person.








































































Not.

According to the US Census report (2000) the percentage of Hawaiin population that is Asian is 41.6 percent.

f*** you and your spellcheck.

Japanese is a second language of Hawaii, metaphorically and otherwise.

ASSCLOWN.

Moo

I'm so glad MacNN moderates these forums! It would be a shame if someone started coursing and being a complete jerk. It's nice to see people act like adults.

(sarcasm, which might be a little over some people's heads today - given their responses. Oh well, it's something to do to pass the time at work!! :-) )

There is nothing to see here people. Let's move ahead.

"According to the US Census report (2000) the percentage of Hawaiin population that is Asian is 41.6 percent."

Keyword in that sentence is "Asian". Asian is not equivalent to Japanese. Asian refers to Thai, Vietnamese, Chinese, Filipinos, and yes, Japanese, among others. In Hawaii, the Japanese do not necessarily represent the majority of Asians.

Secondary to this, most of the Asian-American population in Hawaii, was born in Hawaii, as were their parents. You see, most of them arrived as immigrant labor in the 19th and early 20th centuries. Most of them do not in fact speak what I guess you would refer to as their "native" tongue.

"f*** you and your spellcheck."

I don't need one. I only suggest it to those who lack the self respect to improve their standing. Do you even know how transparent you are? You're only angry because you know I'm right, and even the dimmest among us who've read even the lowest level psychology textbook can see right through your pathetic bluster.

"ASSCLOWN."

Ah yes, proves my point quite nicely. I dare say it even shows a tendency towards cowardice in your real (non-anonymous) life.

"It's nice to see people act like adults."

Unfortunate that the forums are often rife with the callousness of ignorance, the disrespect of the irrationally angry, and the cowardly jabbing of the anonymous.

It's amazing how quickly the topic can derail, and the amazing directions it goes.

"You fail to account for the fact that the video was in circulation weeks before the website name was obtained. Furthermore, Apple got wind of what was to come, for 600+ posters lining the city streets had been labeled with the "18 months" stencil."

So you actually work at Apple and know this for a fact? Just your theory, dumbass.

Australia a rock?

A country with some of the most beautiful beaches, mountains, rainforests and rivers in the world, and the most stress-free lifestyle of any first-world nation... It's not all crocs and kangaroos hopping around the Sydney Opera House you know.

Where do they teach people like you - Oprah's remedial classes for people who can't follow Jerry Springer?

And no one helped the US in Iraq? Yeah, apart from the British and AUSTRALIANS on the ground from Day 1, but I guess your highly biased and nationalistic media didn't bother to tell you.

Anyway, can't we just pick on the French - who Aussies also hate for conducting nuclear tests in the Pacific? I bet they don't even syndicate Jerry Springer! :)

>>"I have copied over 100 messages from Apple's support site that were removed simply because they mentioned the defect. Apple apparently responding to reports of removing message is leaving the threads alone.

Aren't Apple Groupies cute, just like Star Trekies with little pointy ears and everything!

I'd hate to be a groupie who's not getting any. :)

The US joined the war against n*** out of embarassment because the Canadians had already joined. "Ok then, since all the cool people are going, I guess we'll go and look cool too."

SUCK d***.

Moo thing?

Dated service document noting problem MacFixIt reader Peter Hilleard says he has found a document prepared by Apple's service officials in July 2001 indicating that there was prior knowledge of display cables being damaged in some iBook models. The document is located in the "Restricted: Apple Specialists" section of Apple's Knowledge Base, and is titled "iBook (Dual USB): No Display, or Dim Display, But Computer Appears to Operate Correctly."


Troubleshooting step 5 reads: "Verify backlight cable and LVDS cable connections are seated properly and that the cables are not damaged."


Hilleard writes "This indicates Apple knew as early as July 2001 that these display cables can be damaged - It is not caused by the user (because the cables are completely hidden inside the iBook.)


"This is therefore a design fault. Yet when asked, Apple has steadfastly denied that there are any known issues and have charged many hundreds of dollars to repair this fault for any iBooks outside of warranty. Nor has Apple warned users of their prior knowledge that the cables can fail or advise of any measures the user might take to limit the problem."

One wonders if they knew of the logic board problems (arcing, loose video chip), as well.

This news if true isn't good, and borders on fraud. If you have had a display issue you may want to contact your State Consumer Product division.

Any Windows user who visits here must be intimidated by our unity. :-P

"Nice try, but your pro-Apple agenda is clouding your mind and making you look like an a**. "

OR, perhaps just changing one word in this sentence makes for an interesting read:

Nice try, but your anti-Apple agenda is clouding your mind and making you look like an a**.

You are an idiot. Yes, i said it, its an insult, but not all insults are untrue. People like you think that companies just turn on a switch and an entire plan falls into place, or that a company will just jump at the first sign that they might get sued. Doesnt work that way pal. Apple had this plan in place WAY before the ipod movie website, which by the way, would be great evidence against those two dorks for destroying property which didn't belong to them. If I were those guys, I'd be worried that Apple wouldnt sue their asses off for A) lying and B) destroying their property.

Oh yeah, and BTW, it's web SITE, not web SIGHT.

And one more thing: I bought my 5 GB iPod one month after it was released and it still gets 9+ hours on a single charge. Choke on that.

I work in a school overseeing approximately 150+ iBooks. I have seen one failed logic board, one failed monitor and a screen splitting at the hinges on arrival. I think that says alot. Apple shipped 3 bad machines out of 150. Now compare that to Dell or Gateway or Sony who can't ship 15 without a major defect....

This isn't news. Why doesn't someone focus on other companies shipping faulty products? Dell has several class action lawsuits against them right now for Inspiron Keyboard issues and Battery problems. Yes, check for yourself? Why is this not news?

And the problems with the iPod. I have had mine since December of 2001 with no problems. It still lasts for about 8.5 hours on a full charge. And I am not so stupid to think that in another year or two that I might have to replace the battery or buy a new one. They use lithium ion batteries for chrissakes. That means they aren't immortal. If you don't like that, you should buy a Sony Walkman with AA batteries.

Eat your own bung you sick f***.

"I work in a school overseeing approximately 150+ iBooks. I have seen one failed logic board, one failed monitor and a screen splitting at the hinges on arrival. I think that says alot. Apple shipped 3 bad machines out of 150."

It "says" that you're doing better than the average failure rate for laptops including Apple units, perhaps because you got a "good" production run. Good for you. Question: how does your experience help me find $300+ I don't have to have my iBook logic board replaced?

What? You didn't get the Applecare?

Here is some advice that has worked for me in the past, though I must say my voice is lost after...

Get in front of a manager.
Explain to him your problem.


Nothing yet?
Calmly say I will have to escalate this.
What is your district manager's number?
Call manager.


Nothing?

While on the phone with DM, ask for Regional Manager's number.
Call this person.

Nothing?

DO NOT ACCEPT NOTHING!
Raise your voice a tad and be strong.
Convey your problem is their problem and you will not stop
until either you end up with a PC or a new laptop.

Good luck to you.

Well, tonight the Niestat Bros made it to the CBS Evening News. No rebuttal from Apple. This is how Mike Dukakis lost big time.

Beyond the brain dead iPod battery design, Apple needs to be in touch. We faithful are not money trees for Cupertino. In the past, when Apple's blown it, I've heard Steve say "We blew it."And he's made good on it.

We're going to hear that again. And it's okay, as long as customers are cared for. That's what counts.

Always.

- Loren
Today's FCP4 keytip:
Open a bin in its own tab with Option-Enter!

The FCP4 KeyGuide™ is the ideal holiday gift!
Now available at
www.neotrondesign.com

"This is therefore a design fault. Yet when asked, Apple has steadfastly denied that there are any known issues and have charged many hundreds of dollars to repair this fault for any iBooks outside of warranty."

1) Apple is not responsible for hardware failure outside of warranty.
2) Apple had prior knowledge that every component could eventually fail. So what? Everything breaks eventually.


"Hilleard writes "This indicates Apple knew as early as July 2001 that these display cables can be damaged - It is not caused by the user (because the cables are completely hidden inside the iBook.) . . . Nor has Apple warned users of their prior knowledge that the cables can fail or advise of any measures the user might take to limit the problem."

If it is not possible for the user to cause the problem then it is likewise not possible for the user to prevent the problem.

As with any product, the manufacturer is only responsible for repair while the product is under warranty. Once out of warranty, repairs are the responsibility of the buyer. Buyer beware and buy the extended warranty if you want to be protected from costly repairs after the standard warranty is over.

"Question: how does your experience help me find $300+ I don't have to have my iBook logic board replaced?"

You are just out of luck I guess, but you have no right to complain. Suck it up. That is life.

Next time buy the extended warranty. It was your choice to gamble on whether or not the product would continue working properly after the standard warranty expired. Take responsibility for your own choices.

" ...the problems are real; my 600 MHz iBook is an example, having died 6 months after the 1 yr coverage period. I love and have purchased Apple products, but neither the company nor Steve are nearly are flawless as some would care to believe. Apple should have done the Right Thing already and repaired all the broken iBooks suffering from the logic board DESIGN FLAW; now they have to play catch up and in the mean time suffer from some much-deserved negative publicity."

We are not denying that some iBooks have had logic board failures. Of course they have.

No computer manufacture has ever produced a line of computers with a 0% failure rate.

The first problem with people whining about this logic board failure issue is that they are exaggerating the frequency of the problem. Less than 1% of Dual USB iBooks have experienced logic board failure. That is NOT a signifigant failure rate.

Secondly, Apple is repairing logic board failures under warranty as they are required to do. If your logic board fails after the warranty has expired then Apple is not obligated to do the repair for free. That is the whole point of a warranty.

It would seem to me that the amount of logic board failures in Dual USB iBooks is higher than 1%. Out of about 5 or 6 people that I know personally who own iBooks, all of them have had this problem within 6-14 months after purchase of the machine. I have also had the problem. Seems like there is a design flaw in the iBook. That said, warranties are generally there to cover unusual failure in a product, not something that seems as if it's becoming a common failure. When there's a common failure like this among a number of users that seems like it's above a normal level, then you recall the flawed part -- you don't leave your customers out in the cold just pointing at the warranty.

For the record, I bought Applecare, as did my friends. Nonetheless, such failures in quantity are unacceptable unless Apple plans to do something about it.

Obviously CNN and the Boston Globe haven't been reading the things that come in from Reuters (or AP for that matter too) in the last year or so. They gave up reporting on news a long time ago, they seemed to have stopped doing any fact checking around the same time and sometimes now I think they just make stuff up. There have been real reporters that have quit entirely because they have found their tagline on articles without a single line of content that they actually wrote.

The editors at Reuters have shown to me quite clearly that they have no interest in providing anything but sensationalist garbage. Any other news outlet that picks up their feed should be contacted by the folks here and told just what we think about their non-news.

i love these forums, you can't write this stuff. japanese? reuters? leaked documents? "li-ion batteries should last longer than 18 months"? moo? n****, hummers, australia, not to mention all those statistics... please stop, you're giving me stitches.

"It would seem to me that the amount of logic board failures in Dual USB iBooks is higher than 1%. Out of about 5 or 6 people that I know personally who own iBooks, all of them have had this problem within 6-14 months after purchase of the machine."

I have a hard time believing you when you are unable to determine whether it is 5 or if it is 6.

Perhaps your inability to count explains why you think the failure rate is higher than 1%.

"For the record, I bought Applecare, as did my friends. Nonetheless, such failures in quantity are unacceptable unless Apple plans to do something about it."

What is unacceptable to you?

If you all bought Applecare then you are all able to get your iBooks fixed for free.

What else do you expect Apple to do about it?