http://www.macnn.com/articles/03/12/15/revamped.support.disc./
Apple revamping support discussions format
updated 02:50 pm EST, Mon December 15, 2003
Revamped support disc.
Apple is currently beta testing a new interface for its support discussions. The update is expected to be unveiled late this week, and it includes a number of changes to the layout and the working of the discussions. The new interface seems to do away with the 'Helper program' -- which involved privileges for users that were considered knowledgeable by Apple -- in favor of an overall voting system. Former 'Helpers' were informed of this change only during the beta testing process last week.
