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Apple Europe Store boss: \'crisis under control\'

updated 09:55 pm EST, Mon December 1, 2003

Store trouble under control

Apple has admitted that its European Apple Store experienced "" this year following the implementation of a new logistics system, reports MacWorld UK. Apple Europe admits that at one time 39 per cent of its online customers experienced delivery delays. Despite this, Apple Store Europe director Francois Duquesne insists that "the crisis is now under control", adding: "We have fixed the broken parts, and have the capacity to respond. Now we only have problems with 10-15 per cent of orders. I predict that in two weeks we will see a resolution of these issues."




by MacNN Staff

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  1. MacNN.com Reader

    Joined: Dec 1969

    0

    RIPE

    this track is just RIPE to be a 10-15 minute live jam.

  1. MacNN.com Reader

    Joined: Dec 1969

    0

    European AppleStore

    The European AppleStore is a disgrace.

    - Not once have any of my items arrived as promised; they were always too late

    - Express = 3-6 working days for them; there is no faster service. Forget overnight

    - In Switzerland they don't deliver with a bill as is the normal practice in Switzerland. They want cash advance or credit cards. Well, not many cvredit cards allow you to deduct >2kEuro and nobody does business here with cash advance. Nobody.

    - There customer service call centers let you wait foir 20 minutes on the phone till answering your call and then they turn out to be rude, boring and incompetent.

    After ordering goods for about 10kEuro and receiving this c***-service I now only order through my local Apple dealer. I don't get BTO that way, but at least I get an honest deal.

    The way things are running now with the AppleStore Europe I hope they don;t get any business at all. Taking a working model from the US, making it c*** and believeing it will work in Europe just because it's "cool" is ridiculous.

    Get with it or get lost.

  1. MacNN.com Reader

    Joined: Dec 1969

    0

    gadzooks

    Life must be hard in Switzerland, what with all those cuckoo clocks and chocolate bars. And let's not forget all those dodgy bank accounts, beloved of the worldwide criminal fraternity. Switzerland, land of neutrality and no overnight shipping from the Apple Store.

  1. MacNN.com Reader

    Joined: Dec 1969

    0

    In the UK too

    Same applies for the UK (well, Northern Ireland really), ordered 15.2 AlBook + some others, 'Overnight/Express' delivery when shipped on the 18th November; arrived on the 1st of December MINUS 2 items....
    Only wish that there was a retail apple store closer.

  1. MacNN.com Reader

    Joined: Dec 1969

    0

    re: Switzerland

    I made the same experience here in Switzerland, my order arrived 6 weeks after the promised date, and when it did, one part of the order was missing. BUT: When i called Apple, the said they would send the missing item and it would be free!

  1. MacNN.com Reader

    Joined: Dec 1969

    0

    My experience

    I ordered Panther in the UK and it came in a couple of days as promised.
    So yes some people have receieved terrible service but it is not universal.
    I still tend to buy my Macs from retailers though, I like to walk out of the store with something, no BTO, but better for me.

  1. MacNN.com Reader

    Joined: Dec 1969

    0

    Euro ?

    And what about the exchange rates ??? With the Euro at $ 1,20 I don't want to pay even substantially more than our american friends.

  1. MacNN.com Reader

    Joined: Dec 1969

    0

    I agree

    I ordered a G4 PowerMac at the beginning of September. I was told that my order would ship within 2 to 3 weeks. It eventually took 2 month to arrive. My order status on the Euro Apple Store website went back and forth from "being reviewed" to "being assembled" for weeks. No one at the helpdesk was able to tell me what was going on. Operators were usually rather willing to help but either did not have the right information or simply lacked the competence. Waiting for my call to be processed was indeed the common thing.

    As far as the delivery goes, I was told when I placed my order that I would be able to contact the delivery company in order to make some appointment, which turned out to be untrue and I had to take a day off.

    The exchange rate is clearly a problem. Even with a 21% VAT in my country, prices in euros should be much lower than they currently are. Just one example : QuickTime Pro costs US$ 29,99. If I simply had VAT and convert this price in euros, I get 30,1 euros. The actual price tag on the Euro Apple Store is 42,25 euros... nearly 50% more !

    Not to mention that the model I ordered was only available through the Apple Store. I guess this is how Apple treats long time Apple products resellers.

    I guess as long as you are patient, the Apple store works okay but I don't think I'm willing to go through some experience like the previous one I had.

  1. MacNN.com Reader

    Joined: Dec 1969

    0

    I have learned

    just order it and forget about it .. its a better way to think.

  1. MacNN.com Reader

    Joined: Dec 1969

    0

    Re: european applestore


    The European AppleStore is a disgrace.

    - Not once have any of my items arrived as promised; they were always too late

    Wow, just like in America!


    - Express = 3-6 working days for them; there is no faster service. Forget overnight

    Hmmm, they must have Europeans working for them. I figured you'd all be used to the European way of fast service...

    - In Switzerland they don't deliver with a bill as is the normal practice in Switzerland. They want cash advance or credit cards. Well, not many cvredit cards allow you to deduct >2kEuro and nobody does business here with cash advance. Nobody.

    What??? They won't deliver stuff without getting money first? What kind of boneheads are these people, anyway?? And you need better credit cards in Switzerland if no one has a credit line larger than 2000.


    - There customer service call centers let you wait foir 20 minutes on the phone till answering your call and then they turn out to be rude, boring and incompetent.

    Wow, just like in America! But, then again, being European, I thought you'd be used to rude, boring, and incompetent people. Apple must be hiring more French these days.


    After ordering goods for about 10kEuro and receiving this c***-service I now only order through my local Apple dealer. I don't get BTO that way, but at least I get an honest deal.


    Gee, why didn't you do that already then? They usually offer better deals and add-ons as well.


    The way things are running now with the AppleStore Europe I hope they don't get any business at all. Taking a working model from the US, making it c*** and believeing it will work in Europe just because it's "cool" is ridiculous.


    Ummm, that makes the assumption it works in the US.

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